What are the responsibilities and job description for the Regional Director of Operations position at Chesapeake Eye Care and Laser Center?
At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values - PATIENTS.
Our Regional Directors are cross-functional leaders who develop, implement and oversee the operations of multiple physician practices with the leading platform for ophthalmology service providers in the Mid-Atlantic region. This is a remote with travel position, with primary locations in the greater Annapolis, Maryland area. Additionally, this role focuses on operational effectiveness, strategic planning, and development of new services and business relationships.
What You Will Do:
- Achieves Key Performance Indicators including revenue and expense targets, conversion rates, provider utilization, cancellation & no-show rates, optical sales, patient satisfaction and staff engagement and retention.
- Assures productive, full schedules for each provider and strategically plans and successfully implements new business opportunities.
- Responsible for practice(s) analytics including financial and compliance.
- Leads successful integration of multiple ophthalmology acquisitions and ensures business practices are assimilated into the platform operational channels.
- Provides visible support and manages the operations of assigned regional practices to ensure they are positioned to meet or exceed company goals.
- Collaborates with Lead Providers to educate them on company metrics that support their business goals.
- Partners with the Lead Providers and clinic managers to initiate and manage employee practices to empower and reward site teams for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and values.
- Provides leadership to clinical managers to resolve performance issues, provide positive feedback, and take appropriate corrective action when needed.
- Partners with clinic managers to assess and maintain appropriate staffing levels in assigned regional sites.
- Partners with Lead Providers, Chief Operating Officer, and clinic managers to identify and execute corrective action to improve site performance.
- Manages all office audits, practice reviews and reporting.
This position can be remote based with travel expected to managing region.
What You Will Bring:
- Bachelor’s degree from an accredited university in health administration, business or a related field, and 5 or more years of experience managing in a multi-practice healthcare setting (or the equivalent combination of education and experience).
- Master's in health administration (MHA) or master's in business administration (MBA) is preferred.
- Knowledge of general ophthalmology operations is strongly preferred.
- Management experience including hiring, performance management, conflict resolution, coaching, and training. An engaged management style is required with the ability to mentor, lead, and become part of a tenured team.
- Maintains and applies a broad understanding of financial management principals to ensure decisions are fiscally sound and responsible.
- Demonstrates a desire and drive to acquire necessary knowledge, skills, and competences to best serve the needs of the organization, its members, and the patient outcomes.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
What we offer:
- Competitive compensation package
- Excellent comprehensive benefits
- 401(K)
- Significant eye care discounts
- Continuing education allowances
- Career growth and development
- PTO and holidays off
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
