Health Outreach Partner Level III

POSITION SUMMARY

Function as a coordinator between offices of care and the patient to ensure continuity and compliance with identified opportunities for optimum health. This position reports to the Director of Population Health.

PRIMARY ACCOUNTABILITIES

Achieve Results

• Through direct communication with patients, ensure access to the health center’s services when appointments are missed or overdue.
• Participate in Patient Centered Medical Home as directed.
• Provide Education on health related topics at community events as well as one on one with patients.

Operational Excellence

• Ensure that all records collected, processed, entered and filed are done so in a timely, accurate manner.
• Ensure and uphold the confidentiality requirements of all patient records, and manage all daily tasks and activities consistent with HIPAA, state and federal laws and regulations, and the clinical policies and regulations regarding confidentiality and security.

Relationships

• Develop and ensure effective, positive relationships within and among the clinical staff, patients, vendors, contractors, and related resources.

Stewardship and Professionalism

• Ensure all actions including outstanding customer service and phone etiquette, job performance, personal conduct and communications represent the organization in a highly professional manner at all times.

· Uphold and ensure compliance with and attention to all corporate policies and procedures, as well as the mission and values of the organization.

PRIMARY TASKS & DUTIES

• Review all schedules daily for uninsured patients in assigned office. Refer these patients to Certified Application Counselors.
• Receive list of patients requiring appointments.
• Contact patients requiring appointments; determine barriers for access (transportation, financial, language) daily.

• Schedule appropriate appointment daily.
• Collaborate with all office staff for the proper scheduling and appointment type to ensure all services are completed.
• Coordinate and schedule ancillary services, such as transportation through CHC, Priority Partners, and Shore Transit Etc.
• Utilize computers, adding machines, fax machines, phones and other related office equipment in the fulfillment of assigned duties.
• Communicate verbally and/or by writing with staff members, patients and their families.
• Participate in Patient Centered Medical Home care team as directed by team leader.
• Ensure all paperwork required for the scheduling/registration process is prepared accurately and timely.
• Maintain accurate, thorough filling of all paperwork.
• Participate in meetings and training as required.
• Participate in Community Outreach Events
• Perform appropriate Health Screenings
• Collaborate with Case workers to support finding community resources related to SDOH.
• Collaborate with Nurse/ Educators to provide outreach and education to patients in care plans
• Access patient discharge reports from appropriate health information applications. (EPIC, CRISP etc.) and conduct transitional care follow up phone outreach with 48 hours of inpatient and 72 hours of ER discharges.
• Have a working knowledge of Transitional Care Management billing and quality measure requirements.
• Provide episodic care management post ER and Inpatient discharge
• Assist with High ER utilizer’s plan of care to determine barriers and provide support and education to reduce unnecessary use of ER services.
• Contact assigned patient populations to help with understanding treatment/care plan providing appropriate health education related to chronic disease prevention, physical activity and nutrition.
• Follows through with post-visit duties, making sure patient understands any new instructions, reschedule visits if cancelled or did not show
• All other duties as assigned

ESSENTIAL FUNCTIONS/KEY COMPETENCIES

• Function in a multi-tasking, multiple priorities environment, while maintaining accuracy.
• Communicate with a diverse patient/customer population. Will be required to successfully manage patients and families in often stressful or conflict situations.
• Utilize a wide variety of office technology and tools to collect, enter, process data.

COMPLIANCE

This position requires compliance with Chesapeake Health Care Requirements of Conduct/Work Rules, Compliance Program, and policies and procedures. Failure to comply, which may include the failure to report any conduct or event that potentially violates legal or compliance requirements of our written standards, will be met by the enforcement of disciplinary action, up to and including possible termination, in accordance with our compliance program policy and procedures.

POSITION REQUIREMENTS

Education

· High School diploma or equivalent.

· Must be able to speak read, write and understand English

· Successful completion of a medical terminology course preferred.

· Certification in office practice or enrollment in such a program is desired.

· CMA/MA/CNA/GNA

Professional

· Demonstrated “skilled” business office experience.

· Demonstrated success in communication, customer service or working with the general public, preferably in a medical care facility.

· Demonstrated success in managing difficult customer situations.

· Demonstrated success in general computer competence including basic Word and potential to be trained on specific software for patient information, billing and communication.

· Knowledge of medical terminology preferred.

Physical/Environmental

· Ability to interact with computer screen for up to six hours at a time (visual acuity required).

· Must have manual dexterity for use of keyboard. Ability to remain stationary for periods of up to four hours. Ability to communicate via phone, mail and in person to resolve disputes, solve problems, etc.

· Capacity to function in a sometimes stressful, multi-tasking environment

Job Type: Full-time

Pay: $16.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Ability to Relocate:

• Salisbury, MD 21804: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $23