Info Desk Clerk

The Information Desk Clerk serves as the receptionist for the patients, guests, and visitors to Chesapeake Regional Medical Center, ascertaining the needs of inquiring individuals and directing them accordingly.

Essential Duties and Responsibilities. These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

• Greet the general public, patients, and visitors
• Answer general questions and direct accordingly
• Answer phone and connect calls to proper patient or employee extension
• Operate a computer to locate patient information
• Perform clerical duties for the Information Desk, including updating and maintaining patient census
• Serve as a liaison with patients and central registration; direct patients to the registration desk as needed
• Maintain a current knowledge of the Computerized Patient Information System
• Locate wheelchairs as needed for patients or visitors entering the lobby
• Escort patients and visitors to locations within the hospital as needed
• Keep abreast of changes in location for hospital departments; review changes as they occur or in order to provide current directions to patients and visitors
• Train new volunteers assigned to both the Atrium and Garden entrance desks.

Education and Experience

Minimum Required Education: High school diploma or equivalent

Experience: Customer service or reception/front desk experience preferred.