Registrar, Lead

Summary

The Lead Registrar is responsible for serving as Team Leader for the Diagnostic Center of Chesapeake Registration, a position which includes the following responsibilities: supporting fellow registrars, supporting the general operations of the department, and remaining flexible at all times. Customer service is an essential element of the position, and the individual will be responsible for assisting physicians, patients, visitors, and hospital staff with their needs as they relate to the functions of the department in a kind and courteous manner.

Essential Duties and Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

• Effectively interview patients and collect demographic information in a timely manner
• Serve as a resource by answering questions and mentoring Registrar I and II
• Assist the Operations Manager in the orientation of new employees
• Register patients for outpatient testing and procedures with ease
• Obtain consent for the treatment and financial  responsibility from the  patient or the patient's representative
• Update insurance information, demographic information, and patient/provider contacts in the electronic record
• Identify and assign the correct medical record number for patient identification
• Perform scanning of all pertinent patient documentation into the McKesson Horizon Patient Folder
• Ensure all processes appear seamless to the patient and family, even when unexpected situations arise and create complications
• Use effective time management skills to ensure a positive experience for patients and physician offices
• Demonstrate knowledge of ICD and CPT coding requirements
• Demonstrate use of appropriate software for medical necessity checking
• Be able to explain ABN/letter of understanding to the customer
• Demonstrate a basic understanding of various insurances and their requirements; stays abreast of changes in insurance policies and requirements
• Consistently maintain established productivity requirements and maintain an accuracy rate of 96% or greater
• Understand and use the department computer system in an effective and proficient manner
• Actively participate in service recovery and customer service activities to ensure superior customer contact
• Adhere to CRMC's confidentiality policy for all information related to patients, family and friends, hospital employees, physicians, and clients
• Maintain effective interdepartmental communication
• Attend required hospital-wide orientations, meetings, and in-services
• Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care

Education and Experience

Minimum Required Education: High school diploma or equivalent

Preferred Education: Associate’s degree in a healthcare field with courses in Medical/Healthcare Terminology

Experience: 4 years as a Registrar and/or Administrative Assistant in an acute care setting is required; applicant must be proficient in medical terminology and the use of computers, coding, and various accessories such as printers, copiers, and scanners

Certificates, Licenses, Registrations

CPR certification is required within six month of start date. Certification as a Medical Assistant, Nursing Assistant, Emergency Medical Technician, or Paramedic is preferred.