Service Representative, Practi

The Practice Service Representative is responsible for the efficient daily operation of the Front Desk and/or patient area of the practice. This includes all administrative encounters with patients either via telephone or in-person; facilitation of communication among providers, staff, and , and prompt response to requests for information from the provider and/or patient community; and collection and accurate accounting or co-payment or accounts receivable payments.Check-Inpatientfamily

Essential Duties and Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

• Model and encourage high standards of courtesy, honesty, integrity, trust, openness, and respect for others
• Work harmoniously with the team towards the accomplishment of common goals
• Greet patients and visitors to the practice
• Answer telephones
• Register patients
• Update patient information, as required
• Request and accept co-payments and accounts receivable payments, recording payment in daily log
• Balance the daily log with the cash drawer at the close of business
• Schedule patients
• Print and distribute daily patient schedule
• Build and scan necessary documentation into the Patient Electronic Medical Record
• Print encounter forms
• Obtain patient laboratory, radiology, test results, and specialty reports, as required
• Verify patient insurance coverage/status
• Record and distribute phone messages and triage calls
• Attend required hospital-wide orientations, meetings, and in-services
• Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care