Practice Administrator

Job Summary: The Practice Administrator is responsible for the overall management and administration of a busy ENT office. This includes overseeing financial operations, personnel, marketing and patient relations. The administrator will work closely with the physician(s) to ensure the practice is running efficiently and effectively.

Position Responsibilities: (include, but are not limited to)

• Manage the day-to-day operations of the practice, ensuring smooth and efficient functioning
• Oversee the financial operations of the practice, including budgeting, billing, collections, financial reporting, and daily financial management tasks
• Manage personnel, including hiring, training, performance reviews of staff, and employee relations
• Address employee concerns and foster a positive work environment
• Maintain and improve patient relations through effective communication and customer service, including responding to complaints and developing process improvements
• Ensure compliance with all federal and state regulations and accreditation standards, including HIPAA, OSHA, and labor laws
• Collaborate with the physician(s) to develop and implement policies and procedures for the practice
• Keep informed of trends in practice administration and healthcare regulations
• Respond to questions from doctors, nurses, staff, and patients in a timely manner
• Coordinate with doctors, nurses and other healthcare professionals to identify their issues and needs
• Inform employees of new policies and other changes
• Oversee the efficiency of billing, receivables, and reimbursement operations
• Analyze and present accounts receivable and financial reports to the physicians monthly
• Monitor the profitability of each office or cost center, including satellite offices and ancillary services
• Manage accounts payable and prepare checks for physician signature
• Manage relationships with outside vendors
• Attend monthly partner meetings
• Perform other administrative tasks as required

The Practice Administrator is also the HIPAA Security Officer for their division. They will work closely with the division’s IT Department and is responsible for:

• Ensure that appropriate security measures and standards are implemented and enforced with regard to patient records/ePHI
• Review rights of authorized users of ePHI on a regular basis
• Review access and logs for systems that contain ePHI
• Investigate and report security problems and issues, and refer such matters to the appropriate officials
• Oversee annual HIPAA/OSHA training, ensuring all staff is in compliance

Physical Requirements:

• Remaining in a stationary position, often standing or sitting for prolonged periods
• Moving self in different positions to accomplish tasks in various environments
• Moving about to accomplish tasks or moving from one worksite to another
• Adjusting or moving objects up to 20 pounds in all directions
• Repeating motions that may include the wrists, hands and/or fingers
• Operating motor vehicles

Qualifications:

• Bachelor or Master's degree in healthcare administration/business administration or other related field
  
• Minimum 5 years healthcare/medical office experience; preferably in a leadership role
• Strong leadership, communication, and problem solving skills
  
• Human resources and management experience
• Accounting and Quickbooks experience preferred
• Proficiency with EHR systems

Benefits:

• 401(k) with employer contribution
• Health/Dental/Vision Insurance
• Paid time off and holidays