What are the responsibilities and job description for the Surgical Scheduling Coordinator position at Chesapeake Specialty Care?
Position Overview: The SS Coordinator, under direct supervision of the Clinical Lead or another individual as assigned, is responsible for surgical scheduling for multiple surgeons. Ensures all parties involved in the surgical case have the appropriate information (patient, surgeon, MOC, anesthesia, etc). Frequent contact, coordination and communication with all parties involved in surgical cases. Maximizes resources by eliminating gaps in OR schedule; makes recommendations/changes to fully utilize surgical time that will have a significant financial impact on surgical revenue.
Physical Demands: The position involves sitting, standing, bending, and stooping. The employee must also be capable of lifting up to 25 pounds with no issues.
General Responsibilities and Tasks:
- Schedules surgeries in a timely fashion.
- Manages the function of resources/efficiencies/utilization/operations.
- Coordinates/communicates with patient, surgeon, MOC and financial clearance all necessary information to ensure the scheduled cases are completed.
- Communicates with patients about all tests and appointments related to surgical procedures. (i.e. CT scan, pre-op appointments).
- Relays information to patients regarding preparation for laboratory tests, examinations, and procedures.
- Assures all patient correspondence (consent, orders, history, and physical, etc.) is transmitted to correct areas in a timely manner to streamline patient processing.
- Communicates and manages schedule changes and reports conflicts to nursing and anesthesia staff so equipment, supply requirements and staffing can be adjusted.
- Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g., backfill to cover cancellations or add urgent appointments).
- Addresses questions about procedural coding as well as obtaining pre-cert, prior auth, benefit questions.
- Will participate in policy development as it relates to surgical scheduling, paperwork management, etc.
- Manages OR scheduling issues remotely during times of emergency weather or other conditions.
- Provides guidance and assistance to the surgeon's offices
- Tracks special surgical precautions and takes action; for example, sleep apnea cases, pacemaker etc.
- Participates in the training of other schedulers.
- Continually assesses problem areas; recommends and participates in training needs and/or provides detailed instruction and policy on improved methods.
- Recommends and/or implements changes to scheduling system as needed to ensure efficient flow. Adapts to changes in technology and software to ensure efficient office practice.
- Any additional project or tasks requested by the Practice Administrator or another individual as assigned.
Qualifications/Education Requirements:
- High School Diploma or GED required.
- Three (3) years of progressively responsible medical office experience required.
- Surgical scheduling experience is required.
- Must have knowledge of EMR- eCW experience preferred
