What are the responsibilities and job description for the Benefits Administrator I - Pension position at Chester County of Pennsylvania?
Summary
The Benefits Administrator I / Pension is responsible for coordinating, administering, processing, and managing Chester County’s Pension. This position serves as the primary contact for employees who are retiring. This position provides professional and administrative assistance in the daily operation of the County’s Pension program to ensure information is current, accurate and readily available.
Essential Duties
- High level of Customer Service as you are to be knowlegeable in all apects of pension and must relay that informaiton clearly and effectively for the retirees benefit as well as the benefit of County Employees.
- Work with employees as they plan for retirement from The County of Chester.
- Ensure retirees understand the retirement process and all options available to them at the time of retirement.
- Manage the timeliness of correspondence between Retiree and Pension Administrator.
- Develop and manage each retirement as it relates to retirement date, accuracy/completion of Pension Documents, Accuracy of all pension calculation data.
- Learn and understand the Pension guidelines to answer questions and provide information.
- Develop and maintain reports to track communication among Retirees, Actuarial Consultants and Department Managers
- Continually develop new, and improve upon, processes as necessary.
- Manage all monthly reporting related to pension.
- Maintain files for all Retirees.
- Manage all billing for Benefits Team.
- Maintain invoices for each Vendor weekly and monthly.
- Become proficient with Concur invoice management platform.
- Track the invoice process: monitor for timeliness of payments and duplicate or outstanding invoices.
- Troubleshoot any issues with Concur.
- Receive and Process Life Insurance Claims for retirees who pass.
- Provide Life Insurance Claim forms to decedents beneficiary.
- Work with Life Insurance Carrier to submit Life Insurance Claim and monitor for claim approval or next steps.
- Maintain the pension page of the Intranet for The County of Chester. Ensure all information, forms and plan descriptions are current and accurate.
Qualifications/Preferred Skills, Knowledge & Experience
- Associate degree from an accredited college or university, two years of job-related experience, or any equivalent combination of education and experience.
- Ability to plan, organize, and implement duties with minimal supervision.
- Strong math knowledge and skills.
- Exhibits objectivity and openness to others' views.
- Ability to make firm, unbiased decisions.
- Exhibits sound and accurate judgment.
- Ability to communicate effectively via phone, email or post.
- Ability to balance team and individual responsibilities.
- Easily adapts to changes in the work environment.
- General knowledge and understanding of Human Resource guidelines and laws (e.g., medical, life insurance, workers’ compensation, pension, COBRA, etc.).
- Ability to interface effectively with employees and outside agencies at all levels in an effective, tactful, courteous, and professional manner.
- Knowledge and skill with standard office equipment (fax, copier, calculator, etc.).
- Strong time management and organizational skills.
- Ability to work independently or as part of a team and proceed with objectives.
- Exhibit tactful behavior with strong interpersonal and customer service skills.
- Accurate and detail oriented with strong verbal and written communication skills.
- Ability to establish priorities and remain focused on daily operations.
- Ability to follow protocols to handle and resolve recurring problems.
- Ability to use common sense understanding to carry out written and verbal instructions.
- Flexible, with an ability to carry multiple tasks to completion
- Exhibits a strong work ethic and a willingness to learn new tasks.
- Professionalism, integrity, and honesty with an ability to handle confidential matters.
- Bachelor’s degree from an accredited college or universityin Human Resources, Business, or related field.
- Three or more years of experience and knowledge in employee benefits and pensions.
- General knowledge and understanding of County of Chester policies and procedures.
Additional Information
Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.
Computer Skills:
To perform this job successfully, an individual should have:
- Basic Office Suite Skills, (Word, Excel, Access, PowerPoint, and Explorer).
- Basic Outlook skills (Email and Calendar)
- PeopleSoft skills or the ability to learn PeopleSoft.
- Concur Skills or the ability to learn Concur.
While performing the duties of this position, the employee is regularly required to sit and talk or hear. Occasionally, employee will be required to stand and walk; use hands to finger, handle or feel; climb stairs; lift or move up to 10 pounds; and drive a vehicle to and from different locations. On rare occasions, employee will need to reach above shoulder height, bend at the waist or work bent at the waist; and lift or carry items.
The special vision requirements listed for this position are:
- Close vision.
- Ability to adjust focus.
- The noise level in the work environment is usually quiet to moderate.
- Employee will work inside 100% of the time.
- A valid driver’s license is required.
- There will be a need to work extended hours during peak periods throughout the year.
