Library Assistant IV

Summary

Library Assistant IV Circulation Assistant Supervisor

This full time position at the Chester County Library provides advanced level support in the day-to-day operation of the Circulation Department to provide quality customer service and ensure timely and accurate circulation of library materials. The Circulation Assistant Supervisor has 8 direct reports and 18 indirect reports by aiding the Circulation Manager. This position also serves as the person-in-charge on a rotating basis.

Responsibilities of this position include providing front line customer service support and assistance to Circulation staff; working with patrons to resolve library account issues in a manner that reflects the library’s commitment to customer service; preparing the department for opening for the public; and assisting with staff selection, training and supervision.

This position requires completion of a two or four year program from an accredited college or university and and six month to a year of job-related experience. Excellent communication and customer service skills are essential. PC proficiency including Internet, email and Microsoft Office skills is required. The successful candidate will be accurate and detail oriented and possess outstanding organizational skills. Supervisory experience and a knowledge of public library service and operating principles is preferred.

All library positions require the following criminal background and child abuse clearances: Report of criminal history from the Pennsylvania State Police (PSP); Child Abuse History Clearance from the Department of Human Services (Child Abuse); and Fingerprint based federal criminal history submitted through the Pennsylvania State Police or its authorized agent (FBI).

Hours: 35 hours a week, Hours will vary by week and include evening and weekend hours

Position Type: Full Time/Non-Exempt

Deadline: Applications will be accepted until position is filled.

To apply, contact County of Chester Human Resources:

Apply online at www.chesco.org

All employees of the Chester County Library are considered a mandated reporter of suspected child abuse under the Child Protective Services Law (Title 23 Pa. C.S.A. Chapter 63).

Essential Duties

Assistant Circulation Supervisor

• Assist the Circulation Manager to manage daily operations in the Circulation Department, and assume supervisory responsibility in their absence.
• Know Circulation department policies and procedures and oversee daily operations to provide quality customer service and the smooth, accurate flow of library materials to and from customers.
• Use current Circulation ILS software at an advanced-expert level to loan materials, process returned materials and reserves, print notices, create reports, and create and manage patron accounts.
• Provide front line customer service support and assistance to department staff members; in particular, correspondence with patrons about general account issues, complaints and grievances, delinquent accounts, and accounts in collection
• Handle all customer service interactions, and stressful situations, in a professional manner that promotes the positive public service image of the library.
• Prepare the department for opening to the public; includes addressing any schedule changes, staffing issues and work re-assignments as needed.
• Participate in community outreach initiatives, programming and/or committees.
• Fulfill State and Library continuing education requirements.
• Stay current with County and library policy updates, and perform duties and provide service in compliance with County and library policies and procedures.
• Know and execute library emergency and incident response protocols as serve as a Library Person-in-Charge as assigned.
• Use, at an advanced level, a variety of software applications to: circulate special collections and manage the outdoor pick-up locker, report technology issues, report incidents and building issues, and for payroll and other County employee accounts.
• Perform troubleshooting for software applications and equipment used in the department.
• Assist the Circulation Manager to develop and implement department procedures, and to hire, train, schedule, and supervise department staff members.
• Supervise, as direct reports, the Circulation library pages which includes creating and reviewing performance objectives, and completing annual performance evaluations.
• Supervise, as indirect reports, the Circulation volunteers.
• Perform other duties, tasks and special projects, as required.

Qualifications/Preferred Skills, Knowledge & Experience

• Completion of a two- or four-year program from an accredited college or university.
• Six months to one year of job-related experience and/or training.
• Broad knowledge of public library service and operating principles.
• Excellent communication and customer service skills. Excellent verbal and written communication skills.
• Excellent organizational and interpersonal skills.
• Strong leadership skills with demonstrated willingness to make decisions
• Ability to interpret library policy and procedures to public and staff.
• Strong problem-solving skills; with sound and accurate judgement.
• Accurate and detail-oriented.
• Professionalism and the ability to handle stressful situations.
• Demonstrated desire to work with the public.
• General knowledge and understanding of library policies and procedures.
• Must have the ability to work in a fast-paced environment and possess strong computer skills.
• Ability to work effectively with people from diverse backgrounds.
• Ability to work alone or as part of a team.
• PA Criminal background check.
• PA Child abuse clearance.
• FBI Fingerprint-based Criminal Background check.

Preferred Skills, Knowledge & Experience:

• Two years of supervisory experience in a library or customer service focused organization or business.
• Knowledge of Library and Chester County policies and procedures (in order to interpret library policy and procedures to the public and staff).
• Knowledge of child labor law requirements regarding permissible hours and schedules and work permits.
• Familiarity with the ALA Library Bill of Rights and Freedom to View statements.
• Excellent time management skills.
• Balances team and individual responsibilities.
• Flexibility and ability to multi-task.

Additional Information

Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.

Computer Skills:
To perform this job successfully, an individual should have:

• Intermediate Microsoft Office (Word, Excel, Outlook) skills
• Intermediate Internet research skills
• Comprehensive, intermediate-expert level knowledge and use of Library Circulation ILS software.

• Close vision for viewing a computer screen.
• Distance vision to view a computer screen from two to three feet.

• The noise level in the work environment is generally quiet to moderately loud.
• The work is generally performed indoors, although may occasionally require work outside to assist with emptying book drops or to attend community events.

• This position requires professionalism.
• May need to work with cash, credit cards and checks.
• This position requires evening and weekend shift work.