What are the responsibilities and job description for the Protective Service Support Assistant position at Chester County of Pennsylvania?
Summary
The Protective Service Support Assistant position is responsible for providing Protective Service Community Service staff support with the completion of tasks for vulnerable consumers who are in need of protection including those in need of mental health case management services who may be difficult to manage and who have difficulty maintaining a safe and healthful independent lifestyle.This job requires the following documents to be obtained, reviewed as acceptable by the supervisor and re-obtained every five years: PA Child Abuse, PA Criminal History and FBI Criminal History. A person in this position is expected to demonstrate the system of care practice model, which maximizes all resources around an individual or family. This system of care includes child and adult serving agencies and community partners that join with an individual or family to meet their goals.
The Protective Service Support Assistant completes clerical duties and special projects for protective service investigators/care management staff that include: typing, filing, document preparation using word processing software, faxing, copying, scanning and uploading documents to a database, emailing, and placing and receiving telephone calls.
Final candidates will be required to complete on-line skills assessment.
Minorities and Bilingual (Spanish/English) candidates encouraged to apply.
Individuals aged 60 or over are encouraged to apply.
Human Services Employee Addendum can be found here
Essential Duties
- Perform a wide variety of support tasks for the Protective Service Community Service staff.
- Electronic entry of case documentation in accordance with established procedures.
- Provide telephone contact support to implement and/or ensure follow through with designated areas of consumers care plans.
- Assist Protective Service Community Service staff with gathering, in a timely manner, necessary information to complete investigations within established timeframes.
- Maintain professional working relationships with outside agencies.
- Perform periodic status follow-up/monitoring tasks to assure service provision and quality related to services.
- Responsible for accurate and timely information input into SAMS.
- Maintains comprehensive knowledge of internal and external programmatic offerings.
- Adheres to all local, state and federal regulatory requirements and policies which govern the delivery of services to departmental consumer population.
- Typing and processing of documents, as needed.
- Maintains a professional public image which is courteous and tactful.
- Performs other duties, tasks, special projects and as required.
Qualifications/Preferred Skills, Knowledge & Experience
Minimum Requirements:
- High School Diploma or General Education Degree (GED).
- At least one year of general office experience.
- Excellent verbal and written communication skills.
- Ability to multi-task.
- Strong computer skills.
- Excellent time management and organizational skills.
- Ability to work independently and as part of a team.
- Intermediate skills using a personal computer and various software packages.
- Strong typing skills.
- Able to use standard office machines (fax, copier, calculator, paper shredder, scanning machines, etc.).
- Strong interpersonal skills.
- Strong grammar and spelling skills.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Flexible, creative and able to take the initiative.
Preferred Skills, Knowledge & Experience:
- Knowledge of English grammar, spelling and punctuation at a level equivalent to that used in writing or adjusting written materials normally consisting of complex sentence structures; one, two and three syllable words; and punctuation marks for word, number, sentence, phrase and clause separation.
- Associate's degree with courses in Office Administration or equivalent combination of education and experience.
- Bilingual (English/Spanish)
- Excellent customer service skills.
- Ability to establish priorities and carry tasks to completion.
- Ability to handle and resolve recurring problems.
- Accurate and detail oriented.
- Ability to follow office protocol.
- Ability to use common sense understanding to carry out written or verbal instructions.
- Strong knowledge of County policies and procedures.
Additional Information
Relevant background checks, clearances, physicals, drug tests, and any other assessments or evaluations will be conducted after an offer of employment is given per County policy.
Computer Skills:
To perform this job successfully, an individual should have:
- Intermediate Microsoft Office skills
- Intermediate Word skills
- Intermediate Microsoft Outlook skills (Email and Calendar)
- Intermediate Excel skills
- Intermediate Access skills
- Intermediate PowerPoint skills
- Intermediate Internet skills (for research)
