What are the responsibilities and job description for the Front Desk Agent position at Chesterfield Hotel?
Job Summary
We are seeking a dedicated Front Desk Agent to join our team in providing exceptional guest services at our hotel. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and seamless check-in and check-out experiences. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations.
- Operate phone systems to manage incoming calls and relay messages.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with night audit duties as required.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Uphold hotel policies and procedures to ensure a safe and pleasant environment for all guests.
Skills
- Strong customer service skills with a focus on hospitality excellence.
- Experience in hotel management or resort operations is preferred.
- Proficiency in phone systems and reservation software.
- Bilingual or multilingual abilities are a plus to cater to diverse guests.
- Excellent communication skills, both verbal and written.
- Ability to work well under pressure in a fast-paced environment.
- Strong organizational skills with attention to detail.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Full-time
Pay: $17.50 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
Work Location: In person
Salary : $18
