What are the responsibilities and job description for the Dental Receptionist position at Chestnut Dental Associate.?
Job Description
Job Description
Dental Receptionist team responds to the patient’s non-clinical needs in a manner consistent with the professional and caring philosophy of Chestnut Dental Associates. Front desk responsibilities include, but are not limited to, telephone and in office contact with new and current patients, scheduling of appointments, charging out patients, collecting payments, promoting the practice through internal and external marketing efforts, and completing appropriate daily functions. All responsibilities are to be performed with accuracy, efficiency, and a team - oriented approach.
Patient Relations
Greet patients pleasantly on arrival, log them in, announce them as appropriate
With patience and courtesy, balancing speed and accuracy, schedule appointments at desk, charge out, request and post payments
Respond to telephone calls with a pleasant tone. When necessary, be able to complete several tasks at once, i.e. put patient on hold in order to log another patient in
Confirm patients
Respond to new patient inquiries in a welcoming manner. Schedule appropriately, encourage patients / parents to complete forms on line or arrange to send information
Schedule emergency patients appropriately, entering patient information into computer and completing necessary information
Scheduling
Priority is to keep the schedule accurately and keep the schedule full
Maintain “call list” of patients who would prefer other appointment times, call to fill schedule
Print list of unscheduled treatment and utilize list to fill open appointments
Print schedules in advance to determine open appointment times and fill openings as they arise
Communicate with “no shows” (follow Missed Appointment Policy (?))
Review schedules in advance for accuracy; make changes as needed.
Recalls
Using recall list, make calls to fill open appointments
Send recall reminder cards at designated intervals for patients who are due and overdue for appointments
Insurance / Financial
Charge out patients, collect payments, and post payments received at time of service and by mail
Respond to patients’ basic insurance questions
With information received from clinical staff, prepare and review financial arrangements with patients.
Respond to patients’ basic account questions
Work with billing staff to ensure appropriate collections
Office
Communicate with doctors on a daily basis about scheduling issues / changes
Respond to doctors' questions and requests in a timely and professional manner
Maintain system for business office supplies, including ordering and tracking supplies.
Maintain neat work environment and reception area
Completes other assigned tasks, including beginning and end of day responsibilities.(from checklist)
Additional Responsibilities (for specific staff members)
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