Front Desk Dental Receptionist

Job Summary:

The Dental Front Desk Receptionist is responsible for managing the front office functions, including greeting patients, scheduling appointments, handling billing and insurance, maintaining patient records, and ensuring a smooth, organized workflow. This position requires excellent communication and organizational skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities:

• Patient Interaction:
• Greet patients warmly and provide excellent customer service.
• Check in patients for appointments, verifying insurance and personal information.
• Answer phone calls promptly and professionally, responding to inquiries, scheduling appointments, or redirecting calls as needed.
• Maintain a positive and professional demeanor when interacting with patients, families, and visitors.
• Appointment Scheduling:
• Schedule, confirm, and reschedule patient appointments according to office policies and availability.
• Remind patients of upcoming appointments via phone calls, emails, or automated reminder systems.
• Maintain an organized and efficient appointment calendar for dental providers.
• Patient Records Management:
• Ensure that patient records are accurately updated in the practice management software (including personal, insurance, and medical history).
• Collect, file, and manage patient forms, insurance cards, and other relevant documents.
• Ensure patient confidentiality in compliance with HIPAA regulations.
• Insurance Verification & Billing:
• Verify patient insurance information, including eligibility and benefits.
• Explain insurance benefits, coverage, and payment options to patients.
• Collect co-pays and outstanding balances at the time of visit.
• Assist with insurance claim submissions and follow up on unpaid claims.
• Process patient payments and handle financial transactions.
• Administrative Duties:
• Maintain a clean and organized front desk and waiting area.
• Manage office supplies and order new supplies as needed.
• Prepare and maintain necessary office paperwork, including patient charts, treatment plans, and reports.
• Assist with any administrative or clerical tasks required by the office manager or dental team.
• Patient Care Coordination:
• Assist patients with post-treatment instructions or paperwork.
• Coordinate referrals to specialists or additional dental services as required.
• Maintain open communication with dental providers and other team members regarding patient needs.
• General Office Support:
• Assist with incoming and outgoing mail, faxes, and emails.
• Provide general office support including data entry, filing, and organizing patient files.
• Maintain and organize office scheduling systems.

Required Skills and Qualifications:

• High school diploma or equivalent; additional education or certification in office administration, medical office management, or dental assisting is a plus.
• Previous experience in a dental office or healthcare setting is preferred.
• Knowledge of dental terminology and procedures is an advantage.
• Strong organizational skills and the ability to multitask effectively.
• Excellent communication skills, both written and verbal.
• Ability to work with dental practice management software (e.g. Open Dental).
• Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Attention to detail and accuracy in handling patient records and billing.
• Ability to maintain patient confidentiality and adhere to HIPAA regulations.
• Friendly, patient-oriented demeanor with strong customer service skills.

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 33 – 40 per week

Benefits:

• 401(k)
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Philadelphia, PA 19103 (Required)

Ability to Relocate:

• Philadelphia, PA 19103: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $20