What are the responsibilities and job description for the Customer Service Representative position at Chestnut Health Systems?
Overview
Are you a people-person with a passion for providing excellent customer service? Do you thrive in a fast-paced, supportive environment? If so, we may be looking for YOU! We take pride in offering high-quality integrated health care services and we’re looking for a friendly and organized person to join our team as a full-time Customer Service Representative. Some evenings are required. If you enjoy helping people, solving problems, and being part of a supportive team, this role is for you!
Chestnut Health Systems is a leading provider of integrated (behavioral and primary) health care services. Over four decades, Chestnut has grown to almost 800 committed, compassionate employees providing substance use, mental health, and primary care treatment to patients in Illinois and Missouri. We provide fully integrated care for all our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.
**Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions.
Responsibilities
- Greet and direct patients, answer phones, and assist with scheduling.
- Help patients understand insurance, billing, and financial information.
- Ensure all patient information is accurate and up-to-date using our electronic health records system.
- Keep our office running smoothly by managing various administrative tasks, from scanning documents to handling payments.
- Collaborate with the team to ensure every patient feels supported and valued.
Qualifications
- High school diploma or equivalent.
- Strong customer service and telephone skills.
- Basic knowledge of Microsoft Word, Excel, and Outlook.
- Knowledge of office equipment (copier, fax, etc.)
- The ability to handle multiple tasks while staying organized and detail-oriented.
- Comfort with handling confidential information and managing multiple tasks.
- Ability to commute between Chestnut locations (valid driver’s license and insurance required).
Are you intrigued by this job but don’t meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, please apply anyway! We’d love to explore the possibilities with you.
Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut’s research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.
EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.
The anticipated starting pay for new hires for this position is between $16.00 - $17.00 an hour. There are several factors taken into consideration in determining base pay, including but not limited to: job-related qualifications, skills, education, experience, local market conditions, and internal equity.
Check out our benefits here!
Salary : $16 - $17
