What are the responsibilities and job description for the Service Advisor position at Chevrolet GMC of Corsicana?
Job Description
Job Description
Service Advisor
About the Company
Chevrolet GMC of Corsicana is your local dealership with new owners and a fresh attitude. We are committed to providing impeccable service to the community and setting the standard in customer satisfaction and professionalism.
Location
At our dealership in Corsicana, TX
Description of the role
Chevrolet GMC of Corsicana is seeking a skilled and dedicated Service Advisor to join our team. As a Service Advisor, you will be responsible for performing service write-ups, facilitating maintenance and repairs for our customers' vehicles, and providing premier customer service to the community.
Responsibilities
- Oversee service orders and flow of Service Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assign tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain a good working relationship with factory(s) and foster positive employee relations.
Requirements and Qualifications
Benefits
We are proud to offer a highly competitive benefits package, including :
Compensation
50,000 to $100,000 / year, based on your experience and track record
Equal Opportunity Employer
William Gabriel Automotive Group is an equal opportunity employer. We hire, train, promote, and compensate team members based purely on personal and professional competence. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Salary : $50,000 - $100,000
