What are the responsibilities and job description for the Automotive Dealership Service Advisor position at Chevrolet of Palatine?
Benefits:
- Health, Dental & Vision Insurance
- BCBS Health & Wellness Discounts/Programs
- Life Insurance
- 401(k)
- Paid time off / Vacation
- Growth / Advancement Opportunities
- Employee Vehicle Purchase Policy
- Above Average Industry Pay
- Publicly traded organization / stability
- Employee referral bonuses
Leader Automotive Group is a wholly-owned subsidiary of AutoCanada, a publicly-traded company. Leader Automotive is AutoCanada's first footprint into the U.S. market, and we currently have 10 dealerships consisting of 23 different franchises and over 900 employees. We have a strong presence in the Chicagoland area, with 8 dealerships and 2 more located in central Illinois. We are searching for talented individuals to begin a new and exciting legacy in the U.S. market.
We are currently searching for experienced service advisors to join our team at Chevy of Palatine. We are looking for high energy and customer focused candidates that understand that value of exceptional customer service. We have a high volume store and the right candidate can make an exceptional income. We will offer a fantastic pay plan and an exceptional benefits package. If you have the experience we are looking for and want to join a new, exciting, and growing organization, we'd love to talk with you.
Responsibilities:
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications:
- Must be a top performer willing to go above and beyond for customers
- Outstanding in sales and follow through
- Must have at least 1 year experience in automobile service write ups
- Experience with CDK is a plus
- Self-motivated, organized and driven to succeed
- Must possess a valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
