What are the responsibilities and job description for the Service Manager position at Chevy Chase Acura Careers?
WHO WE ARE :
Chevy Chase Acura has been serving the District of Columbia area since 1939. We are the #1 new Acura dealer and the #1 certified pre-owned Acura dealer in Maryland. We are deeply rooted in the community through our involvement with numerous charities. Our dealership works as a team, and our team strives to be the best for our customers. We always look for bright, motivated, and energetic professionals to add to our world-class dealership.
PURPOSE OF POSITION :
The Service Manager manages and maintains the entire mechanical service operation. This person will manage the entire mechanical operations staff and take all necessary steps to ensure that the working environment is conducive to production, profitability, and high customer satisfaction.
WHAT WE OFFER :
Medical, vision, and dental insurance
Short-term and long-term disability
401k with company match
Timebank
Employee auto leasing program
Annual profit sharing bonus
Paid training
Centrally located, close to metro
QUALIFICATIONS :
Complete knowledge of dealership mechanical department systems and operation
Ability to communicate instructions to staff
Ability to work with factory representatives
Understanding of dealership financial statement
High CSI history
Personal Characteristics
Demonstrates favorable public and employee contacts.
Works harmoniously with co-workers and supervisors.
Shows a professional approach towards customers, co-workers, and the public at large.
Dresses appropriately for the position held to ensure a professional image.
Demonstrates adherence to company procedures.
Come to work on time and is dependable.
Is self-disciplined and works without constant supervision.
Maintains a positive attitude about the job and company.
Shows a willingness to perform all duties of their position.
Shows a positive approach toward helping customers and co-workers.
Accepts supervision positively.
Adapts to changing conditions and shows a willingness to assist others when needed.
Demonstrates pride and professionalism towards the company.
Job Specific Qualifications
Ability to read and comprehend instructions and information.
Must be computer literate
Good communication skills
Ability to understand the technical description of needed parts
Ability to work with customers and staff to solve problems
Good listening skills
Must have the ability to organize and create working systems
Must interact professionally with all dealership personnel.
KEY RESPONSIBILITIES AND PERFORMANCE STANDARDS :
Ensure that the department is staffed for hours of operation
Strives to meet forecasts, goals, and objectives.
Hires, trains, motivates, and monitors the performance of the service department team.
Maintains reporting systems required by the dealership and the factory.
Attends department head and fixed operation meetings.
Understands keeps abreast of and complies with federal, state, and local regulations affecting servicer operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
Understands and complies with manufacturer warranty and policy procedures.
Holds regularly scheduled department meetings.
Establishes and maintains good customer working relationships to encourage repeat and referral business.
Fosters professional employee development and coordinates with department managers to determine the need for advanced training.
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
Handles customer complaints immediately and follows up in a timely fashion to ensure satisfaction.
Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims and communicates warranty information and clarifications to customers.
Keeps abreast of new equipment and tools available.
Maintains a safe working environment.
General housekeeping of department. (orderliness / cleanliness)
Ensure the department is profitable
Enforce company policies and procedures
Monitor and control department expenses
SECONDARY RESPONSIBILITIES :
Any other duties as assigned by supervisor. This job description provides an overview of your specific job duties, but it is impossible to be all-inclusive. You may be asked from time to time to perform functions not stated or not directly related to your job or department and will be expected to willingly cooperate.This job description is a temporary management tool and is subject to change at any time.
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