What are the responsibilities and job description for the Associate Director, Software Engineering - Payments position at Chewy?
Our Opportunity :
Chewy's mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets (and pet parents) as family and are passionate about exceeding customer expectations in every interaction. Within Chewy, the Payments team plays a vital role in delivering an outstanding customer experience by enabling seamless, innovative payment solutions, improving order success rates, and optimizing payment operations to reduce costs.
To support this mission, Chewy is seeking a highly skilled and motivated Associate Director, Payments Engineering to join our team. This role is available at our offices in Boston, MA or Plantation, FL . Working with the Director of Payment Engineering, you will be responsible for the success of Chewy's payment ecosystem, leading high-performing engineers to innovate and enhance critical payment infrastructure. You will drive the technical vision, architecture, and execution for one of the most impactful areas within Chewy.
This is a high-visibility leadership role with opportunities to influence Chewy's strategic direction, collaborate with key customers across the organization, and shape the future of payments for Chewy's growing business lines. The ideal candidate brings a consistent track record of leading large-scale payment initiatives for sophisticated retail environments, ideally spanning both e-commerce and physical stores.
Key Responsibilities
- Lead and develop a team of software and quality engineers focused on expanding and enhancing the Payments ecosystem.
- Drive an ambitious and innovative technical vision while delivering on a strategic product roadmap to support Chewy's growth.
- Provide strong technical leadership, fostering autonomy, collaboration, and excellence across teams.
- Mentor and support the professional development of engineers, cultivating a culture of continuous learning and high performance.
- Make critical technical decisions in collaboration with product and business stakeholders, balancing long-term innovation with iterative, impactful improvements.
- Promote and maintain operational excellence by implementing repeatable, scalable processes, and maintaining high standards for quality and reliability.
- Build and strengthen relationships with cross-functional teams and leaders at all levels of the organization.
- Collaborate with engineering peers to define and adopt standard processes in software design, development, testing, and deployment.
Minimum Qualifications
Preferred Qualifications
Why Chewy?
At Chewy, you'll have the opportunity to :
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
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