What are the responsibilities and job description for the DIRECTOR, PHARMACY OPERATIONS position at Chewy?
Our Opportunity :
Chewy Pharmacy Fulfillment Network is seeking a dynamic and experienced Director of Pharmacist Operations to lead and scale our pharmacy operations while maintaining a strong emphasis on personalized patient care and prescription accuracy. This critical role oversees multi-site pharmacist activities, compliance, and medication-related services across diverse pharmacy domains, including Retail, Wholesale, and Shared Services.
The ideal candidate is a natural leader, adept at fostering engaged teams, driving operational efficiencies, and enhancing the customer experience through continuous improvement activities, continuing education, and industry best practices. The ideal leader for this role thrives in ambiguity, leverages data for informed decision-making, and has a passion for serving patient needs. The role requires balancing short-term goals with the development and execution of long-term strategic projects, ensuring strict adherence to quality and compliance standards.
What You'll Do :
- Collaborate with Healthcare Compliance, Legal, Product, PICs, Business Leadership and Operational Leadership to manage and reduce risk with State Boards of Pharmacy, FDA and maintain third-party accreditations.
- Cultivate a positive, feedback-rich team culture within the pharmacy network, encouraging continuous improvement and adaptability to changing business needs.
- Stay abreast of industry trends to enhance operational efficiency and uphold a world-class quality mentality.
- Collaborate with teams in Capacity Planning, S&OP, HR, Supply Chain, Healthcare Compliance, Quality and Pharmacy Business to achieve key objectives.
- Identify and implement system improvements to enhance efficiency, quality, and customer satisfaction.
- Design and implement robust training and onboarding programs for Pharmacist teams, including defining content requirements, onboarding metrics, and ongoing development plans.
- Develop, mentor, and lead a team of exempt leaders, pharmacists and pharmacy technicians, resulting in innovation and excellence in customer care.
- Develop and achieve Key Performance Indicators (KPIs) related to safety, product quality, timely order processing, and employee engagement.
- Partner cross-functionally with pharmacy and business leadership teams to drive volume growth and product catalog expansion.
- Undertake other responsibilities to enhance customer and employee experiences.
Job Requirements :
Bonus Qualifications :
Why Join Chewy?
At Chewy, we're committed to diversity, inclusion, and providing equal opportunities for all team members. If you require accommodations due to a disability or for religious reasons, please contact CAAR@chewy.com . For questions about your application, get in touch with HR@chewy.com .
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
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