What are the responsibilities and job description for the Program Manager, Operational Excellence position at Chewy?
Our Opportunity :
Chewy is seeking a Program Manager, Operational Excellence to drive scalable process improvements within our Catalog team. This role involves using deep data insights to optimize process efficiency, streamline operations, and implement automation-driven solutions. The ideal candidate has a strong analytical mentality, an eye for business, and a track record of delivering impactful process improvements. If you are passionate about driving operational excellence and enhancing the efficiency of catalog and content management, we invite you to join our team. Does this sound lke you? If so, we would love to hear from you! Come join the Pack!
Candidates may work from one of the following locations : Plantation, FL; Boston, MA
What You'll Do :
- Own and drive process improvement initiatives focused on automation, efficiency, and scalability within catalog and content management workflows .
- Develop and implement data-driven strategies to streamline catalog operations , improve content quality, and optimize merchandising processes.
- Partner cross-functionally with Merchandising, Business Intelligence, Product Engineering, Supply Chain, and Finance to integrate new tools, processes, and technologies.
- Lead efforts to automate data extraction and streamline communication with key customers, ensuring efficiency and accuracy.
- Establish and monitor key performance indicators (KPIs) to assess process effectiveness and identify areas for continuous improvement.
- Develop and deliver data visualizations and analytical insights to support decision-making and drive operational efficiencies.
- Lead change initiatives by collaborating with IT teams to assess downstream impacts and implement effective solutions.
- Bring together and circulate customer feedback to ensure clarity, actionable direction, and continuous process optimization.
- Lead risk management efforts to identify and mitigate challenges affecting catalog integrity and operational processes.
- Act as a subject matter expert, mentoring Team Members and fostering a culture of continuous improvement.
What You'll Need :
Bonus (If Applicable) :
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
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