What are the responsibilities and job description for the Senior Category Manager, Virtual Healthcare Services position at Chewy?
Our Opportunity :
Are you a data-driven business manager passionate about meeting customer needs while delivering business value? Do you thrive in a dynamic environment that requires blending a strategic, adaptive mindset with the ability to manage multiple simultaneous projects and stakeholders? Are you equally comfortable deep diving complex customer data and presenting recommendations based on that data to senior leaders? If so, we want to hear from you!
Chewy is seeking a Senior Category Manager, Virtual Healthcare Services to be part of our team as we make pet healthcare more affordable and accessible to all US households. In this role, you'll use strong business acumen, creative problem-solving skills, and rigorous, analytical thinking to deliver simple solutions that improve both customer and business outcomes. As a tireless advocate for our customer and category, you'll
work with internal colleagues, cross-functional leaders and key Chewy partners to develop and execute business strategies with a focus on accelerating time to market and adapting based on learnings. The ideal candidate will be a self-starter with a passion for innovation and a high level of flexibility and commitment. The ability to effectively prioritize and multi-task is a must, together with excellent project management skills and laser sharp attention to detail. Additionally, you must demonstrate the ability to dive deep into root cause problems, develop solutions, implement actions, and report on results. Keys to success in this role include strong ownership values, a passion for innovation, and the ability to accelerate time to market.
What you'll do :
- Identify opportunities within the category to optimize and maximize performance by conducting ongoing analysis of business performance across a range of metrics and customer cohorts
- Use insights gained through analysis to recommend improvements to product, promotional, marketing, or operational approaches to maximize profitability while maintaining a world class customer experience.
- Implement and lead processes to provide regular business updates and ad hoc deep dives on performance to team members, stakeholders, and executives.
- Lead market sizing, customer segmentation, industry trends, competitive positioning, and competitive analysis efforts within the Virtual Healthcare team.
- Using a deep understanding of P&L drivers and trade-offs, partner with Workforce Management and Marketing to develop and adjust demand and supply forecasts to meet and exceed revenue and profitability targets.
- Work closely with other Chewy business units to identify opportunities to leverage existing or develop new virtual care offerings to meet category and company goals.
- Drive promotional strategy for Virtual Healthcare offerings, including definition, execution, analysis, and ongoing iteration. Track program / promotional effectiveness and recommend changes and improvements.
- Work cross-functionally with finance, marketing, workforce management, product management, customer insights, and customer service to ensure collaboration as well as holistic planning and execution.
What you'll need :
Preferred Qualifications
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical / Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Pay Range
155,000-$180,000 USD
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
If you have a question regarding your application, please contact HR@chewy.com.
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Salary : $155,000 - $180,000
