Inventory & Fulfillment Specialist

Position: Inventory & Fulfillment Specialist

Pay Range: $50,000 - $60,000, depending on the candidate's experience and skills

Location: Hybrid

This hybrid position is based in New York City, with 3–4 days per week required on-site at our inventory and fulfillment space in the Bronx, NY. The remaining days may be worked remotely, providing flexibility while maintaining close collaboration with our operations team. Candidates must be based in or able to regularly commute to the NYC area.

This role may also require occasional on-site visits to client locations within the region to support hardware deliveries, setup, or quality assurance checks.

Reports To: Head of Operations

Supervisory Duties: Yes

This role includes occasional supervision of part-time assembly support staff. The Inventory & Fulfillment Specialist assigns tasks, ensures quality standards are met, and provides guidance during peak fulfillment periods or large orders.

What’s Driving This Hire: We’re hiring an Inventory & Fulfillment Specialist to support our growing operational needs as we scale. With an increasing volume of client orders and a broader product offering, we need a dedicated team member to manage inventory, oversee fulfillment logistics, and ensure quality standards are consistently met. This role will be key in improving efficiency, reducing costs, and supporting a seamless client experience.

Responsibilities

Inventory & Vendor Management

• Oversee the inventory management process, including tracking stock levels, forecasting inventory needs, and maintaining storage organization.
• Build and maintain relationships with vendors to secure favorable pricing, volume discounts, and timely delivery of hardware products.
• Conduct regular cost analyses and explore new vendor options to improve margins.
• Ensure inventory accuracy through regular audits and quality inspections.
  
  

Fulfillment & Shipping Logistics

• Manage the end-to-end order fulfillment process, including packaging, shipping, and tracking of client orders.
• Oversee the creation and maintenance of packaging guidelines and ensure all orders are quality-checked before shipment.
• Identify and implement process improvements to streamline order preparation and shipping workflows.
• Develop and maintain detailed records of shipping costs, fees, and vendor performance for analysis.
  
  

Quality Assurance (QA)

• Own and update QA documentation and processes for hardware testing.
• Ensure all hardware is assembled, tested, and prepared according to QA standards before shipment.
• Collaborate with the Client Success team to collect feedback on packaging quality and improve client satisfaction.
  
  

Cross-Departmental Collaboration

• Partner with Sales, Client Success, and Product teams to proactively address client needs, anticipate and mitigate potential issues before they escalate, and propose practical solutions.
• Provide project management support, including coordinating logistics and inventory needs.
  
  

Process Improvement & Cost Savings

• Lead initiatives to optimize operations, including enhanced key performance indicator (KPI) tracking.
• Take ownership of ongoing cost analyses and present recommendations to leadership to improve margins.
  
  

Must Haves

• 1–2 years of experience in inventory management, order fulfillment, logistics, or a related operations role
• Strong attention to detail and a commitment to maintaining high-quality standards
• Ability to lift and move boxes (up to 50 lbs) and work comfortably in a warehouse or fulfillment setting
• Excellent organizational and time management skills—able to prioritize tasks and meet deadlines
• Strong problem-solving skills with a proactive, solutions-oriented mindset
• Experience using basic tools like Google Sheets or Excel for tracking and reporting
• Comfortable working both independently and as part of a collaborative team
• Willingness to be on-site 3–4 days per week in the Bronx and occasionally visit client locations as needed
• Clear and professional communication skills, both written and verbal
  
  

What It’s Like To Work At Chexology

Chexology is a global technology company headquartered in New York City. You may have seen us on ABC’s Shark Tank, where we introduced our patented software, transforming the hospitality industry by eliminating paper claim tickets—think coat check, luggage check, equipment rentals, and valet services. Our intuitive mobile app has solved major operational challenges for renowned brands like the Museum of Modern Art, Barclay's Center, Live Nation, AEG Worldwide, Tao Group, Sheraton Hotel, and Montage International. We’re proud to partner with museums, concert venues, sports stadiums, and hotels around the world.

Behind our innovative tools is a close-knit team of passionate individuals from all walks of life. We thrive in a collaborative and respectful environment where approachable leadership and strong team values drive us forward. At Chexology, we bring our life experiences and creativity together each day to build meaningful products that improve guest experiences across the globe.

Benefits

• Medical, dental, and vision insurance with a $400 monthly employer contribution.
• 401(k) plan to support your long-term financial goals.
• Flexible PTO policy, plus holiday office closures to recharge.
• Company-provided laptop and tools to help you do your best work.
• Enjoy virtual game days, seasonal get-togethers, and company gatherings that bring the team together to connect, unwind, and celebrate wins.
  
  

Equal Opportunity Employer

We believe diversity and inclusion mean tech leadership and teams should reflect the diversity of the United States. No employee or applicant will face discrimination or harassment based on race, ethnicity, immigrant status, color, religion, age, gender, gender identity, marital domestic partner status, sexual orientation, disability status, or veteran status.

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