BANQUET MANAGER

Position Overview: As Banquet Manager, you will lead our rockstar team in excellence, creating memorable guest experiences, and delivering impeccable customer service. Our ideal candidate will have a solid understanding of the city market, a proven track record of growing revenue, profit and market share and a dynamic, analytical background.

Job Functions & Responsibilities: The Banquet Manager is responsible for supervising and managing the daily operations of all banquet events, catering orders, and the Banquets team. Coordinate with the Sales team to understand requirements and expectations for functions, plan and manage all events, coordinate operations including food and beverage, set up, service and breakdown, resolve customer complaints as necessary. Train and manage the Banquets team to achieve customer satisfaction, quality service and compliance with local and corporate standard operating procedures. May be involved in the budgeting process and monitoring of daily revenues and payroll expenses.

• Effectively and proactively monitors the daily functions of the Banquet/Event Services department. This role also includes working and communicating closely with all hotel departments and ensuring a successful and effective event resulting in a positive guest experience
• Supervise, empower, lead, coach and motivate the events team towards achieving exceptional guest service results and colleague engagement
• Ability to assist the hotel in reaching top service scores on our Meeting Planner and guest surveys.
• Responsible for the appropriate and timely set up of all functions, meetings, and food service while maintaining standards of food and beverage specifications
• Responsible for proactively reviewing staffing and equipment needs
• Responsible for ensuring coordination and execution of all events between Banquets/Event Services, Event Set Up, Culinary, Stewarding, Event Sales and Event Planning, and Beverage
• Responsible for maintaining a high energy, positive, professional appearance
• Performing daily walk-throughs in all function space, storerooms, and outlets to ensure full compliance with Department of Health regulations and Hyatt Corporate standards
• Ability to develop ideas for special events and holiday functions
• Supports and Manages the Events Department while working closely with the Food and Beverage Director and other hotel departments. Leadership responsibilities may also include Convention Services Set Up and Banquet Beverage
• Administrative tasks may include the facilitation of payroll, reports, and forecasts

Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion

Full Time Benefits:

• Medical/Dental/Vision Insurance
• Health Savings Plan and Flexible Savings Plan with Medical Coverage
• Colleague Discounted Room Rates
• 12 Complimentary Room Nights (based on availability)
• Paid Time Off
• 2 Floating Holidays
• 8 Paid Holidays

Part Time Benefits:

• Colleague Discounted Room Rates
• 6 Complimentary Room Nights (based on availability)
• Paid Time Off

Hyatt Benefits available with this position:

• Growth Opportunities
• Referral Bonus
• Recognition & Rewards
• Basic Life Insurance
• Sick Days
• Friends & Family Room Rates
• 401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year)
• Employee Stock Purchase Plan (5% discount)
• Complimentary Parking
• Complimentary Meal During Each Shift
• Employee Assistance Program (EAP)
• Hyatt Property Restaurant/Coffee Shop Discount

Hyatt is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.