What are the responsibilities and job description for the CRMG Office Service Support, Cheyenne Family Medicine position at Cheyenne Regional Medical Center?

CRMG Office Service Support, Cheyenne Family Medicine

Job Category : Clerical & Administrative

Requisition Number : CRMGO002218

Posted : January 15, 2025

Employment Type : Full-Time

Location : Cheyenne, WY 82009, USA

Description

A Day in the Life of a CRMG Office Service Support

The Office Service Support provides administrative and clerical support to the department or unit. This position is responsible for scheduling, registration, pre-registration, and maintaining accurate non-clinical patient information. Perform general receptionist duties.

Why Work at Cheyenne Regional?

403(b) with 4% employer match
ANCC Magnet Hospital
21 PTO days per year (increases with tenure)
Education Assistance Program
Employee Sponsored Wellness Program
Employee Assistance Program
Loan Forgiveness Eligible

Here is What You Will Be Doing :

Greets visitors and checks in patients with accurate demographic and insurance information.

Executes the pre-registration and pre-authorization process by obtaining necessary documentation from the patient, patient’s physician, and insurance company.

Obtains insurance verification by e-verify or phone.

Obtains necessary signatures for consent for services and mandatory Medicare documents.

Encourages and assists patients in registration of the patient portal.

Responsible for scheduling patients for in-office procedures / office visits and relaying patient data to those who require the information.

Obtains appropriate co-pays and account payments; responsible for cash drawer.

Maintains accurate files and record systems to assist with all chart preparations for upcoming procedures and record statistics.

Monitors the queues including performing the referral process through Epic and incoming faxes.

When applicable, refers patients to Financial Assistance Office for payment plan or financial assistance.

Understands that it is not within the scope of practice to handle any medications that might be inadvertently encountered.

Desired Skills :

Excellent interpersonal and communication skills

Ability to demonstrate independent work initiative, sound judgment, and attention to detail

Ability to handle multiple tasks simultaneously

Strong cognitive and problem-solving skills

Ability to use standard office equipment

Here is What You Need :

High school diploma (or equivalent certificate from an accredited program) or higher

OR, one (1) or more years of job-related experience

Nice to Have :

Medical Terminology experience and / or education

Clerical experience

Experience in a clinical setting

About Cheyenne Regional :

Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000 patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork, and Excellence.

Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!

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CRMG Office Service Support, Cheyenne Family Medicine

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