CRMG Operations Manager, Cheyenne Health Plaza

A Day in the Life of a CRMG Operations Manager

The CRMG Operations Manager is responsible for directing and coordinating the overall daily functions of the office, ensuring maximization of workflow, including but not limited to staff and patient scheduling, patient experience, supply and inventory management. Directly assists CRMG leadership in executing and addressing day to day operational needs of clinics.

Why Work at Cheyenne Regional?

• 403(b) with 4% employer match
• ANCC Magnet Hospital
• 21 PTO days per year (increases with tenure)
• Education Assistance Program
• Employee Sponsored Wellness Program
• Employee Assistance Program
• Loan Forgiveness Eligible

Here is What You Will Be Doing:

• Serves as the daily point of contact for clinic.
• Oversees day to day clinic operations to ensure seamless workflows.
• Coordinates with clinic leadership on all issues related to quality patient care and efficient utilization of staff and resources.
• Establishes and maintains strong communication with all staff and providers in the clinic.
• Hires and supervises staff, assigns and schedules work, monitors work performance, and handles personnel operations including recruitment, retention, performance reviews, disciplinary action, dismissals, vacation, and time management.
• Oversees ordering and maintenance of clinic supplies and inventory.
• Serves as the initial contact for investigating and resolving patient complaints or billing inquiries.
• Implements and monitors policies and procedures in accordance with Cheyenne Regional strategy and standards and federal, state, and local rules and regulations.
• Performs payroll and assist leadership with budget responsibilities.
• Participates and leads ongoing process improvement efforts.
• Escalates issues and concerns to clinic leadership as needed.
• Adheres to established leadership competencies, service standards and reinforces excellence in those standards with subordinates.
• Participates in system wide leadership activities and initiatives.

Desired Skills:

• Attention to detail; ability to assess, evaluate, teach, and problem solve using critical thinking and preform calculations from a clinical and business aspect.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, physicians, managers and all practice staff.
• Ability to exercise a high degree of initiative, judgment, discretion, and decision-making to achieve organizational objectives.
• Ability to analyze situations accurately and taking effective action.
• Ability to analyze work, create assignments, and achieve goals and objectives.
• Ability to exercise judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.

Here is What You Need:

• Associates degree or higher and two (2) or more years of healthcare experience.
• OR, Five (5) or more years of outpatient healthcare experience
• Two (2) or more years of healthcare leadership or management experience.

Nice to Have:

• Prior experience in medical office administration
• Experience, knowledge of Electronic Medical Records
• Customer Service Experience

About Cheyenne Regional:
Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000 patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to great health.

Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!