Financial Navigator I

Day in the life of a Financial Navigator I:

The Financial Navigator is responsible for assisting patients in resolving their medical liabilities by screening patients in person or over the telephone. This role performs eligibility screenings; reviews completed financial assistance applications; verifies demographic and financial data; counsels patients regarding application requirements and approval status; and processes financial assistance applications in accordance with all applicable guidelines and timelines.

Why work at Cheyenne Regional?

• ANCC Magnet Hospital

• 403(b) with 4% employer match

• 21 PTO days per year (increases with tenure)

• Education Assistance Program

• Employer Sponsored Wellness Program

• Employee Assistance Program

Here is what you will be doing:

• Reviews and processes applications for patients who are applying for financial assistance; verifies patient information and documentation and works to identify funding sources

• Works with patients and families to communicate eligibility requirements and follows up to obtain missing documentation needed to complete applications in a timely manner

• Ensures that applications/referrals are screened and processed accurately, efficiently, and within specified timeframes for applicable programs

• Regularly follows up on the status of applications and programs to identify any barriers and works to resolve issues; provides letter of determination to approved/denied patients

• Logs, documents, and maintains monthly financial assistance activity statistics and the electronic health record (EHR); reconciles data and ensures complete and accurate record-keeping; regularly updates. 

• Organizes, files, and maintains financial assistance applications to ensure appropriate access for organization staff and external auditors as necessary

• Investigates and verifies patient billing information and benefits to determine patient financial obligation for course of treatment and meet with patient to discuss. Able to run estimates.

• Assists patients with completing disability forms, setting up payment plans and taking payments. 

• Meets with patients at the bedside, in office, or by telephone.

• Works to gain knowledge and assist in government programs

Area Specific Responsibilities:

CANCER CENTER: The Cancer Center’s Oncology Financial Navigator is responsible for the Medication Assistance/Recovery Program; assists patients with medication/recovery assistance forms. Verifies medications are received and completes a tracking form for each medication. Serves as point of contact for all Cancer Center related patient billing questions and concerns.

Desired Skills:

• Strong knowledge of healthcare business operations and concepts related to financial assistance

• In-depth knowledge of financial assistance programs, as well as the guidelines and application procedures

• Excellent verbal and written communication skills

• Organizational, interpersonal, and supervisory skills

• Problem-solving and critical thinking skills

• Ability to interpret and apply patient financial information and standard work

• Ability to adjust approach based on patients’ specific needs

• Ability to work independently and productively under stress, as well as prioritize work effectively

• Ability to maintain a professional demeanor while working in a team environment

• Strong Personal computer, hardware and software/MS Office skills

• Strong data gathering, compilation, reporting and database management skill

• Ability to prioritize and use time management

Here is what you will need:

• Associate degree or higher in Finance, Business, Healthcare, or related degree

o OR High school diploma (or Equivalent Certificate from an accredited program) AND two (2) or more years of job-related experience

• 3 Months: Complete Marketplace Certification within three (3) months of start date

Nice to have:

• Epic Experience 

• Medical billing or registration experience

Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000 patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.

Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E.(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!