What are the responsibilities and job description for the Systems Support Trainer position at CHI Mercy Health of Roseburg?
Overview
CHI Mercy Health offers the unique opportunity to grow professionally in a supportive highly rewarding work environment and to satisfy your soul in the surroundings of a breathtakingly beautiful natural setting. More than 100 years after the founding of our organization the core values - Compassion Inclusion Integrity Excellence and Collaboration - that guide our interactions with our patients and each other remain the same. In the welcoming embrace of these nurturing communities you will feel immediately at home.
Responsibilities
Shift: Days
Job Summary:
Responsible for providing Meditech training and in-depth Meditech support throughout the facility to assure that end users receive timely and targeted training. Regularly rounds to establish and maintain proactive communications with stakeholders to gain input and feedback regarding challenges/needs/issues and identify additional training needs. Works collaboratively with members of the Clinical Informatics team and IT in such a way to enable timely, positive user experiences and adoption. Works flexible hours as needed to cover support and downtime.
Essential Duties:
Qualifications
License/Certification:
Pay Range
$26.38 - $38.26 /hour
CHI Mercy Health offers the unique opportunity to grow professionally in a supportive highly rewarding work environment and to satisfy your soul in the surroundings of a breathtakingly beautiful natural setting. More than 100 years after the founding of our organization the core values - Compassion Inclusion Integrity Excellence and Collaboration - that guide our interactions with our patients and each other remain the same. In the welcoming embrace of these nurturing communities you will feel immediately at home.
Roseburg is located on Interstate 5 in Southern Oregon's scenic Douglas County. The community is nestled in a lush forested region known as the 100 Valleys of the Umpqua. In many places you’ll find it hard to maintain a healthy work-life/personal-life balance because the pace of one is indistinguishable from the other. Not here. Life never stops here but it slows to an easy welcome pace. A traffic jam means you missed the yellow and have to wait for the next green. A terrible parking space is the one across from the restaurant instead of in front of it. And the three words you may never hear are “Wow that’s expensive.” Easy is the best way to describe life here. Hard-to-beat works too.
Responsibilities
Shift: Days
Job Summary:
Responsible for providing Meditech training and in-depth Meditech support throughout the facility to assure that end users receive timely and targeted training. Regularly rounds to establish and maintain proactive communications with stakeholders to gain input and feedback regarding challenges/needs/issues and identify additional training needs. Works collaboratively with members of the Clinical Informatics team and IT in such a way to enable timely, positive user experiences and adoption. Works flexible hours as needed to cover support and downtime.
Essential Duties:
- Develops and maintains resources and educational materials for onboarding of staff and EHR changes utilizing a variety of educational tools and formats (i.e. in-person learning, conferencing, flyers, video education, etc.).
- Provides Meditech training to new users as well as advanced training when indicated.
- Assesses the effectiveness of the training processes/materials to assist in identifying and implementing improvements to current practices and workflow.
- Regularly rounds to interact directly with stakeholders to answer questions, provide information/training and/or identify current/future issues.
- Provides end-user support using surveys, routine rounding, verbal and written communication while troubleshooting, validating and reporting end-user issues. Utilizes information obtained to develop proactive training and resources as indicated. Works with CI team to strategize process improvement objectives and approaches based on identified needs.
Qualifications
License/Certification:
- Healthcare certification or license preferred
Experience:
- 1 year healthcare experience
- Meditech Magix esperience preferred
- Teaching experience preferred
Education:
- High School Diploma or GED
Pay Range
$26.38 - $38.26 /hour
Salary : $26 - $38
