What are the responsibilities and job description for the Front Desk Lead position at CHI Saint Joseph Medical Group?
Overview
Welcome to CHI Saint Joseph Medical Group a full service network of primary care services specializing in family internal geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024).
Responsibilities
Under general direction, the Front Desk Lead oversees the coordination and administration of front office activities and is responsible for coding, coordinating, verifying and distributing all billable services.
Qualifications
Pay Range
$17.04 - $23.43 /hour
Welcome to CHI Saint Joseph Medical Group a full service network of primary care services specializing in family internal geriatric and pediatric care serving 88 locations across central and Eastern Kentucky. CHI Saint Joseph Medical Group is dedicated to delivering customized care based on the unique needs of our patients and is recognized as a Best Place to Work in Kentucky for two years in a row (2023-2024).
CHI Saint Joseph Health is part of CommonSpirit Health a non-profit Catholic health system dedicated to advancing health for all people. With approximately 175000 employees and 25000 physicians and advanced practice clinicians.
Our commitment to serve the common good is delivered through the dedicated work of thousands of physicians advanced practice clinicians nurses and staff; through clinical excellence delivered across a system of 140 hospitals and more than 2200 care centers serving 24 states.
Responsibilities
Under general direction, the Front Desk Lead oversees the coordination and administration of front office activities and is responsible for coding, coordinating, verifying and distributing all billable services.
- Act as a team lead to schedule work and ensure timely and accurate billing activities.
- Coordinate with clinical staff to obtain charge information for all patients.
- Act as a resource for Practice Managers and Physicians with denials and coding questions.
- Code procedures performed and diagnosis on charge.
- Coordinate copies of medical documentation with physician charges to support billing to third-party payers.
- Resolve complex patient billing inquiries and problems.
- Conduct all functions associated with patient check-out including pricing services, collecting payment and scheduling follow-up appointments.
- Complete payment and benefit verification on all patients in accordance with practice policies.
- Coordinate scheduling with that of the practitioners’ schedules to ensure proper coverage of patient appointments and out-of-office calls.
- Work with Practice Manager to facilitate training of new hires and other training initiatives.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- 4 years billing experience in a health care organization required.
- 4 years office experience required.
Pay Range
$17.04 - $23.43 /hour
Salary : $17 - $23
