What are the responsibilities and job description for the Department Support Assistant Outreach position at CHI St Alexius Health Williston?
Overview
The Customer Service Representative will be responsible for customer service calls related to lab outreach. They will be responsible for maintaining Outreach laboratory supplies, distribution to laboratory clients, and coordinating various office tasks.
About us:
Responsibilities
Qualifications
Required Education
Pay Range
$17.12 - $23.54 /hour
The Customer Service Representative will be responsible for customer service calls related to lab outreach. They will be responsible for maintaining Outreach laboratory supplies, distribution to laboratory clients, and coordinating various office tasks.
About us:
CHI Williston Health now part of CommonSpirit Health formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health have a variety of skills from clinical to project management. In our Critical Access Hospital you will be exposed to the emergency department acute care (Med/Surg) swing bed surgery outpatient treatment and so much more! CHI Williston Health provides you with the same level of care you provide for others. We care about our employees well-being and offer benefits that complement work/life balance.
Responsibilities
- Answers all calls coming into the laboratory and directs the caller to the correct person or department if they are unable to service the caller.
- Maintains laboratory supplies for Outreach Lab Customers. Orders as needed and pulls supplies for Client requests.
- Maintains employee binders.
- Runs and resolves various reports for multiple areas of the Laboratory.
- Acts as the mail room distributor for the lab.
- Makes flyers, training sheets, and additional communication materials as needed.
- Keeps up with the employee phone list and departmental phone list.
- Edits and corrects billing information to ensure accurate billing process
- Communicate test results, fax reporting, process verbal orders and contact customer’s related billing or testing question.
- Follow up with patients or customers for any samples/tests in questions
Qualifications
Required Education
- High School diploma, GED or equivalent
Required Minimum Knowledge, Skills, Abilities and Training
- Excellent customer service and time management skills
Pay Range
$17.12 - $23.54 /hour
Salary : $17 - $24
