What are the responsibilities and job description for the Scheduling Phone Center - Lead position at CHI?
Overview
The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976 we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists and three cardiothoracic surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.
Responsibilities
Job summary:
Responsible for answering all incoming scheduling phone calls from patients, referring physicians and hospitals. Make patient appointments, reschedule and cancel appointments. Will be primary back-up for Manager-Scheduling.
Essential Responsibilities:
Education/Experience:
$16.50 - $22.36 /hour
The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976 we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists and three cardiothoracic surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.
Responsibilities
Job summary:
Responsible for answering all incoming scheduling phone calls from patients, referring physicians and hospitals. Make patient appointments, reschedule and cancel appointments. Will be primary back-up for Manager-Scheduling.
Essential Responsibilities:
- Serve as primary backup when Manager Scheduling is unavailable.
- Provide training for all new hires both in person and/or remotely when applicable.
- Provide ongoing training for current staff.
- Perform quality assurance checks on new hires.
- Back up and support all areas within the phone center (i.e. cardiology phones, regular recall, imaging recall, incoming referrals and outgoing referrals).
- Participate/take the lead in training opportunities for process efficiencies.
- Accept incoming calls related to scheduling, answering questions, creating appointments, transferring calls to the correct department, checking recall, etc.
- Create charts in EHR for new patients and schedule appointments.
- Monitor the phone system display for number of call in the queue and wait times.
- Complete tasks within the practice management system.
- Quality checks on assigned schedule to ensure quality metrics are met with templates and schedules.
- Verify insurance and work with insurance coordinator for appropriate verification.
- Create and complete chart notes for all recall, reminder calls and conversations with patients unrelated to check in/check out process.
- Attend and participate in staff meeting to ensure an understanding of new processes and discussion of problems.
Education/Experience:
- High school diploma or equivalent.
- One or more years in a medical office environment.
$16.50 - $22.36 /hour
Salary : $17 - $22
