What are the responsibilities and job description for the Weekend Receptionist (Bilingual) position at Chicago Children's Advocacy Center?

Job Description

ChicagoCAC employees are expected to perform their job duties and act in a manner consistent with the Core Values of the organization.

Responsibility Summary

The Weekend Receptionist will provide coverage to the reception and / or security areas by monitoring the ChicagoCAC whether by patrolling the building and grounds or watching the cameras to ensure the safety of personnel and visitors and detect theft or damage to personnel or company property. The Weekend Receptionist will greet all visitors according to protocol and maintain daily reports of such activities and ensure the provision of reception services in a child and client friendly environment.

DEI&AB Culture Commitment : The Weekend Receptionist (WR) is responsible for creating an inclusive environment that demonstrates equity, inclusion, accessibility, and belonging to our clients, ChicagoCAC employees, and partners. The position also assists in ChicagoCAC’s Diversity, Equity, Inclusion, Accessibility and Belonging (DEIAB) initiatives.

Primary Responsibilities :

Open building for start of work day by activities such as turning off alarm and perimeter lights and make round of building to ensure necessary doors are opened
Patrol premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
Displays a positive attitude and maintain a professional appearance.
Receives all visitors in a pleasant and welcoming manner, arranges for their comfort and informs appropriate staff of their arrival.
Protects the confidential nature of services to our clients.
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
Maintain daily log activities and irregularities and apprise supervisor of such (i.e., damage to vehicles, presence of unauthorized vehicles / persons, etc.)
Maintain daily log of visitors : recording time of entry / time of departure, visitor’s name and intent for visit
View security camera footage
Answer alarms and assist with the investigation of the source of alarm.
Call police, fire department, ambulance and / or security monitoring company in case of emergency or to notate false alarm.
Warn persons of rule infractions or violations
Perform such duties to close building for end of work day such as making round of the building to ensure windows and doors are closed and locked, where necessary, outside perimeter lights are turned on and alarm is set
Responsible for the distribution and tracking of bus and gas cards
Receive mail and packages, recording number received of the latter and informing personnel of its arrival
Process out-going mail. Handle the sorting and processing of all packages for messenger services, Federal Express, etc.
Provide administrative support, as necessary.
Maintain the Reception area, keeping it clean, picking up toys etc. throughout the day.
Gains knowledge regarding the Center and the services offered.
Attends staff meeting and trainings as requested.
Bilingual Receptionist- interpret as requested.
Answer telephone calls and forward calls to appropriate person.
Possibility of weekday coverage.
Perform other duties as assigned.

Discretion

The Weekend Receptionist has a low-level range of discretion and independent decision-making.

Supervisory Responsibilities

None

Relationships

The Weekend Receptionist works closely with the Facility Operations Manager and the Support Services team.

Qualifications

Requires a minimum of 2 years of experience as a receptionist and a high school diploma or equivalent.

The ability to see details at close range and at a distance.

The ability to concentrate on a task over a period of time without being distracted.

Knowledge of principles, policies and procedures for local and state security operations as well as policies and procedures set by the ChicagoCAC.

A clear professional voice is necessary as well as the ability to interact with our clients.

Must be organized, punctual, reliable and a team player and willing to take on new tasks as assigned.

Bilingual Spanish (Preferred)

The ability to communicate information both verbally and orally so others will understand.

Must be mentally alert, emotionally stable and physically fit to cope with emergencies.

In addition to making a significant impact on children’s and families’ lives, ChicagoCAC offers amazing benefits for our staff, which include :

BCBS HMO and PPO healthcare coverage options with an opportunity to add family members to plans.

Free life insurance at 2x your salary up to a maximum of $200,000.

Additional pay of 10% of your salary up to $7,500 per year (available after 6 months of employment) to use towards a menu of benefits such as : additional health benefits, dental, vision, long-term disability short-term disability, 403b plan, a Roth option, legal coverage, dependent care, flexible spending, and taxable spending.

Taxable spending may be used for health club membership, fitness activities, tuition reimbursement, student loan repayment, among other options.

Paid Time Off (“PTO”) : PTO starts accruing the first day of employment and accrues at a rate of 35 days in a 12-month period.

PTO days are used for all days off, including holidays and sick time so you have maximum flexibility in the use of your PTO.

Timing of vacations may be dependent on client needs, as that’s our first priority.

PTO goes up to 40 days after 5 years.

Additional PTO for FMLA-related reasons up to 20 days.

A remote work policy that provides flexibility in work hours so long as operational needs are met.

Regular expert training on evidence-based therapy modalities, which includes being able to earn Continuing Education Units.

A casual dress code.

Enjoy afternoon milk and cookies every Friday!

If you share our passion for providing hope and healing to children and families who have experienced abuse and trauma, and possess the qualifications we’re looking for, please submit an application!

ChicagoCAC’s Compensation Philosophy :

We believe in fair compensation for your work. Our salary scale is comparable to salaries you would find in Chicago, IL. We believe our compensation program is designed to support, reinforce, and align our values, business strategy, and operational & financial needs with a goal of growth and profitability.

Commitment to Diversity, Equity, and Inclusion :

ChicagoCAC is an Equal Opportunity Employer : BIPOC, persons with disabilities, and LGBTQIA people are strongly encouraged to apply.

We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

If you need assistance or an accommodation due to a disability, you may contact our People & Culture Department at (312) 492-3700.

Salary commensurate with experience.

Salary : $7,500 - $200,000

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Weekend Receptionist (Bilingual)

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