What are the responsibilities and job description for the Cosmetic Concierge position at Chicago Cosmetic Surgery and Dermatology?
Join Our Team at Chicago Cosmetic Surgery and Dermatology (CCSD) and Chicago Skin Science (CSS)
At CCSD and our retail skincare brand, CSS, we are searching for motivated, emotionally invested, and passionate individuals who are committed to lifelong learning and making a meaningful impact in both healthcare and aesthetics. We value team members who are driven by excellence, innovation, and a genuine desire to grow both personally and professionally.
About Us At CCSD, we proudly bring together a team of world-renowned, board-certified dermatologists and plastic surgeons dedicated to providing exceptional care that blends cutting-edge science with patient-centered compassion. Our practice offers a comprehensive range of services-from advanced medical and surgical dermatology to state-of-the-art cosmetic and plastic surgery procedures-all designed to enhance not just appearance, but also overall health and confidence.
Through our retail brand, CSS, we extend that same expertise into skincare, offering products curated and recommended by our medical professionals. Located in the vibrant River North neighborhood, our state-of-the-art facility is a center for excellence in healthcare and aesthetics, surrounded by Chicago's iconic landmarks and creative energy.
Why Join CCSD and CSS? We believe in recognizing and supporting the incredible efforts of our team. At CCSD and CSS, you'll enjoy a wide array of benefits, including:
- Generous Medical Coverage with up to 75% of employee medical premiums covered by the practice
- Dental and Vision Insurance: Optional plans are available to ensure your health is a top priority.
- 401K With Match: Up to 4% employer match to help you secure your financial future.
- Work-Life Balance: No weekends required, with potential for a four-day work week.
- Product & Service Discounts: Enjoy discounts on skincare products and treatments
- Robust complimentary cosmetic points that can be redeemed for free services.
- Free Skincare Products: Receive frequent free products from our renowned skincare store, Chicago Skin Science.
- Skincare Education: Participate in ongoing education to grow your skincare, health, and aesthetics expertise.
- A close-knit, supportive team environment that fosters collaboration and camaraderie
What We Value At CCSD and CSS, we're looking for individuals who:
- Are motivated to excel in a dynamic healthcare and aesthetic environment
- Take emotional ownership of their work and genuinely care about the impact they make
- Are lifelong learners who value ongoing education and growth
- Thrive in a collaborative, supportive, and innovative workplace
- Share our commitment to redefining excellence in both healthcare and aesthetics
The Cosmetic Concierge is responsible for providing and ensuring that our cosmetic patients receive excellent care, customer service, and follow-up before, during, and after treatment. Our practice comprises premier providers who want their patients to feel like each is their most important priority. The Cosmetic Concierge will be responsible for displaying that level of attention and giving every patient a white-glove experience.
The ideal candidate has a wonderful personality, is professional and presentable, and embodies the essence of CCSD: innovative, forward-thinking, assertive, and polished. Is reliable and a quick learner, available and on time daily, with the ability to evolve as the practice grows. Experience in customer service and sales, able to communicate with patients, gain insight into their needs and desires, and help guide them from their initial contact with our office, appointment scheduling, and follow-up after cosmetic procedures. In this position, there should be continual follow-up and catering to patients with a cosmetic consultation or procedure.
Primarily responsible for tasks related to the entire customer service continuum for cosmetic patients from first contact to post-treatment patient visits. Provides support to providers and Cosmetic Coordinators by coordinating the patient experience before, during, and after cosmetic procedures. Knowledgeable about cosmetic procedures of the face, breast, and body, including non-invasive options and complimenting products from the retail store. Provides patients with procedure information both in person and over the telephone. Familiar with standard concepts, practices, and procedures in a particular field of specialization. Excellent communication and organizational skills are essential for this position.
Essential Functions
Patient Care:
- Customer service
- Provide personalized, compassionate patient care and satisfaction.
- Provide support to the Cosmetic Coordinator.
- Physician schedule adherence : Follow schedule templates. Treatment plans for cosmetic patients: Discuss with patients all costs involved with their cosmetic procedure. Review financial options with the patient. Familiarity with Care Credit.
- Takes phone calls for new and established cosmetic and plastic surgery patients
- Assist patients with Brilliant Distinctions, Aspire, and other Rewards programs. Act as a liaison between patient and provider. Responsible for patient email, text, and telephone inquiries.
- Documents the entire process in the EHR system, NexTech. Understand the types of procedures performed in the practice and communicate the details to prospective patients. Orients and educates patients by meeting them, explaining/initiating the care plan, and providing educational information related to treatments, procedures, products, and continuing care/maintenance requirements with direct care providers.
- Prepares and enters cosmetic treatment plans in the EHR system in collaboration with providers.
- Prints out and works no-show reports and follows up on cosmetic consult no-shows, recall reports, Brilliant Distinction, Aspire points, special promotional events, non-converted cosmetic quotes reports, and pre-payment reports. Confirms all new and established cosmetic consultations and all injectable patient appointments. Performs post-treatment follow-up with all cosmetic patients via telephone or portal.
- Performs Visia Skin Analysis and Consultation Photography and Styku 3D Body Scanning.
- Has full working knowledge of injectable products, energy-based devices, skincare products, and current promotions.
Requirements
- Superior communication skills, oral and written
- Ability to meet and deal professionally with providers, patients, and coworkers
- Ability to exert subtle motivation and influence
- Exceptional customer service skills and general etiquette
- Computer literate, Microsoft Office, knowledge of electronic medical records
- Dependable
- Professional and polished appearance in dress and grooming
- Effective organizational skills
- Ability to Maintain patient privacy
- Ability to manage multiple tasks simultaneously
- Ability to lift/carry up to 20 pounds
- Ability to stand for extended periods of the day
- Adherence to HIPAA, OSHA, CLIA guidelines
Education and Experience
- College degree preferred, experience in a medical setting; dermatology, cosmetic arena
- High School diploma (Required)
- One to two years of cosmetic surgery/plastic surgery experience preferred
- One to two years of sales experience preferred
