Patient Entry Team Member

Join Our Team at Chicago Cosmetic Surgery and Dermatology (CCSD) and Chicago Skin Science (CSS)

At CCSD and our retail skincare brand, CSS, we are searching for motivated, emotionally invested, and passionate individuals who are committed to lifelong learning and making a meaningful impact in both healthcare and aesthetics. We value team members who are driven by excellence, innovation, and a genuine desire to grow both personally and professionally.

About Us At CCSD, we proudly bring together a team of world-renowned, board-certified dermatologists and plastic surgeons dedicated to providing exceptional care that blends cutting-edge science with patient-centered compassion. Our practice offers a comprehensive range of services-from advanced medical and surgical dermatology to state-of-the-art cosmetic and plastic surgery procedures-all designed to enhance not just appearance, but also overall health and confidence.

Through our retail brand, CSS, we extend that same expertise into skincare, offering products curated and recommended by our medical professionals. Located in the vibrant River North neighborhood, our state-of-the-art facility is a center for excellence in healthcare and aesthetics, surrounded by Chicago's iconic landmarks and creative energy.

Why Join CCSD and CSS? We believe in recognizing and supporting the incredible efforts of our team. At CCSD and CSS, you'll enjoy a wide array of benefits, including:

• Generous Medical Coverage with up to 75% of employee medical premiums covered by the practice
• Dental and Vision Insurance: Optional plans are available to ensure your health is a top priority.
• 401K With Match: Up to 4% employer match to help you secure your financial future.
• Work-Life Balance: No weekends required, with potential for a four-day work week.
• Product & Service Discounts: Enjoy discounts on skincare products and treatments
• Robust complimentary cosmetic points that can be redeemed for free services.
• Free Skincare Products: Receive frequent free products from our renowned skincare store, Chicago Skin Science.
• Skincare Education: Participate in ongoing education to grow your expertise in skincare, health, and aesthetics.
• A close-knit, supportive team environment that fosters collaboration and camaraderie

What We Value At CCSD and CSS, we're looking for individuals who:

• Are motivated to excel in a dynamic healthcare and aesthetic environment
• Take emotional ownership of their work and genuinely care about the impact they make
• Are lifelong learners who value ongoing education and growth
• Thrive in a collaborative, supportive, and innovative workplace
• Share our commitment to redefining excellence in both healthcare and aesthetics

How You'll Make an Impact By joining CCSD and CSS, you'll play a vital role in delivering comprehensive care and expertise to our patients and clients. Your work will directly contribute to elevating our medical and retail brands, advancing a culture of health, beauty, and wellness grounded in the highest standards of healthcare. Together, we'll continue to set the bar for excellence in dermatology, plastic surgery, and skincare

Scope of Responsibilities:

• Greet and welcome all new patients and visitors to the practice using excellent customer service skills.
• Present forms to be filled out or consents to be signed on tablets, provides any assistance needed by patient.
• Scans driver's license/photo identification and both sides of insurance card(s), verify current information on file is accurate and up-to-date.
• Verify and update, when necessary, all demographic and insurance information on established patients at each visit.
• Provides HIPAA Privacy Notice to patient, along with acknowledgement form for patient's/legal guardian's signature on tablet.
• Monitors and modifies providers' scheduling templates as necessary to maximize efficiency.
• Responsible for cleanliness of patient reception area.
• Keeps patients informed of any delays in being taken back by clinic staff.
• Maintains professional image through appropriate attire and grooming.
• Performs daily tasks as needed.

Check-out/ Chicago Skin Science Store:

• Check out patients and provide products for sale or samples for testing, using card on file
• Check out all patients and collect appropriate monies due (payment for cosmetic procedures, co-pays).
• Accurately enter all patient charges into the practice management system.
• Post any collected monies to appropriate line items.
• Explain all charges to patients including any fees they will be responsible for (if patient is responsible for deductible after checking benefits).
• Completes daily batch reconciliation.
• Balance all charges and collections showing in computer against encounter forms and all money collected.
• Count change drawer, assures that all money is accounted for. Notify the Patient Entry Coordinator, Revenue Cycle Coordinator, or Practice Administrator immediately if there is a discrepancy (over or under).
• Put finished deposit and balance sheets in cash box.
• Describe skin care products benefits and uses, along with Store associate, for patient usage.
• Schedule follow up appointment if not already done in exam room by MA.

Requirements:

• Treats all patients and other staff members with respect, is polite and professional, and keeps patient information private and secure according to HIPAA guidelines.
• Ability to effectively triage calls from patients to ensure appropriate scheduling.
• Excellent customer service, communication skills and telephone etiquette.
• Ability to understand patient's needs and concerns.
• Ability to work as a team member.
• Ability to manage multiple tasks simultaneously.
• Organized with attention to detail.
• Computer proficiency.
• Knowledge of medical terminology.
• Knowledge of CPT and ICD-10 coding.

Education:

• High school diploma or equivalent.

Experience:

• Two years minimum experience in a physician medical practice preferred.

ADA SPECIFICATIONS

(Physical demands that must be met in order to successfully complete the essential functions of the job)

• Requires ability to speak audibly and listen actively.
• Requires ability to use computers, telephones, and other office equipment.
• Requires ability to sit for extended periods of time.
• May require occasional bending and lifting up to 25 pounds.
• May require periodic travel.

EQUAL OPPORTUNITY STATEMENT
Decisions and criteria governing the employment relationship with all employees at Howard Brown are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender identity, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.