What are the responsibilities and job description for the Wrigley Field Tour Guide position at Chicago Cubs?
JOB TITLE: Wrigley Field Tour Guide
DEPARTMENT: Ticket Operations
ORGANZIATION: Chicago Cubs
REPORTS TO: Manager, Fan Services & Tour Experiences
FLSA STATUS: Nonexempt
BEING PART OF THE TEAM
Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports an entertainment through Cubs baseball and live events. Our success is driven by our people, who work in an engaging, collaborative, and inclusive environment. As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community. In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?
OUR STORY
- THE CHICAGO CUBS FRANCHISE is a charter member of Major League Baseball’s National League. Since 1876, the team has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee sign, iconic Wrigley Field has been the home of the Chicago Cubs since 1914, making it the second oldest ballpark in Major League Baseball.
HOW YOU’LL CONTRIBUTE
Wrigley Field Tour Guides will assist in enhancing the tour guest experience at Wrigley Field by leading, following, and assisting with Wrigley Field Tours.
THE DAY-TO-DAY:
- Learn the facts and history of both Wrigley Field and the Chicago Cubs
- Lead groups of tour guests through Wrigley Field while communicating and delivering the story of Wrigley Field and the Chicago Cubs
- Enforce stadium regulations while being alert and aware of surroundings
- Seamlessly partner with all entities that make up the tour experience including Ticket Sellers, Ticket Takers, Security, Stadium Operations Staff and Retail Staff
- Assist with daily set up and take down process
- Help manage and coordinate gate entry
- Assist with creating positive and lasting memories for tour guests
- Greet guests in friendly, inviting manner
- Be visible and proactive in answering any questions or concerns that tour guests may have
- Follow tours while ensuring groups stay together
- Perform duties such as providing Wrigley Field information, addressing fan complaints, concerns, or compliments, and taking interest in the experience encountered by each guest visiting Wrigley Field
WHAT YOU’LL BRING:
- Excellent public speaking skills
- An ability to assimilate large amounts of information, including historical facts, dates, and anecdotes
- The ability to work both independently and in a team orientated environment
- Strong customer service skills
- Great communication skills
- The ability to work non-traditional hours, including nights, weekends, and holidays
- The ability to work on your feet for long hours and climb stairs/ramps throughout the ballpark
- Ability to be entertaining and engaging in front of large groups
- Adapt easily to work with different kinds of tour groups – youth groups, corporations, families, etc.
- Willingness to work outdoors in all weather conditions
- Good judgment, empathy and common sense in handling situations
- A charismatic personality exuding a positive attitude that demonstrates approachability and friendliness
- Quick thinker – ability to handle unexpected situations
- An excellent work ethic
- Knowledge and passion of baseball
- Great performance skills
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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