What are the responsibilities and job description for the Restaurant Lead position at Chicago, IL (Spaulding HB0009)?
A Shift Manager provides leadership to crew and other leads during a shift to ensure great quality, service and cleanliness to customers. Shift Managers may operate the restaurant independently from time to time with or without direct support from onsite upper management. Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting Hawaiian Bros standards, monitoring safety, security, and profitability, and communicating with the next leader to help prepare him/her to run a great shift
Key Accountabilities
Manage these areas every shift:
- Internal Communication
- Inventory Management and organization
- Daily Maintenance / Cleanliness
- Managing Crew
- Quality Food Production
- Exceptional Customer Service
- Safety and Security
- Scheduling Deviations
- Training
Job Essentials
- Lead the kitchen during a shift without supervision from a manager
- Delegate responsibilities to team and ensure they are exceeding guest expectations
- Ensures all our product is stocked & stored
- Becomes a subject matter expert in each area of the kitchen
- Maintains cleanliness and organization throughout the kitchen
- Ensure proper set up and breakdown of the entire kitchen
- Owns open, mid or close routines for the next shift
- Makes sure all food meets company food safety regulations and is super-delicious
- Recognizes a job well-done and lives the Hawaiian Bros culture
- Exemplifies legendary guest service for the whole team
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