What are the responsibilities and job description for the Data Analyst position at Chicago Public Schools?
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Posting Date
Apr 19, 2024, 3 : 10 : 28 PM
Primary Location
Southwest Side-501 W 35th St (Bridgeport)
CPS Non-Union Job Grade : S06
Estimated Annual Salary Range
58,000.00 - 76,000.00
Position Type : Non-Union Position
Overtime Status
Exempt
Final salary offers are dependent upon candidate qualifications.
Job Description :
Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 600 schools and employing approximately 40,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life.
The Office of Budget and Grants Management (OBGM) supports the strategic utilization of all resources, aligning them to district priorities by spearheading CPS’ financial strategy to support effective budget planning and maximizing available funds.
Job Summary :
Reporting to the Director of Training & Quality, the Data Analyst will support the School Resource Strategy (SRS) team within OBGM with creation of reports and budget tracking tools and metrics used in assisting school Principals and Network Chiefs in evaluating budgets, formulating strategic priorities, and maximizing resources. The Data Analyst will also be responsible for analyzing complex data sets and identifying opportunities to simplify and refine business systems and processes through the development of reports.
Responsibilities :
- Work closely with the Director of Training & Quality to manage the performance of OBGM, including strategic planning, creating performance metrics, and goal setting.
- Work in the Oracle system to pull and analyze budget and financial data sets.
- Assist with gathering requirements for the development of and updates to the Business Intelligence dashboard and School Budget Overview reports.
- Develop, prepare, and review operations and school reports to gain insight into business drivers, efficiencies, and data accuracies.
- Design, enhance, and report performance management dashboards, employee scorecards, and reports on a weekly and monthly basis.
- Oversee service delivery data (call and ticket performance metrics) for all call center functions, anticipating customer needs, actively monitoring and reporting on customer feedback and concerns to Central Office leadership.
- Track satisfaction among customers through various tools including ServiceNow and provide comprehensive reporting for the Office of Budget and Grants Management.
- Support inbound call traffic monitoring, maintaining call scripting, and call routing flows in the telephony system.
- Oversee the ServiceNow ticketing system, reporting, enhancements, and change management processes.
- Partner with OBGM team members to review data and conduct root cause analysis and investigate data quality issues to determine best practices for simplifying and streamlining processes and systems.
- Design and spearhead cross-functional projects to implement business solutions for Central Office and school customers.
- Identify opportunities and implement solutions for the improvement of content delivery to OBGM staff, principals, and school staff across the organization.
- Assist the Director of Training & Quality with the development of standard operating procedures.
- Partner with CPS departments to support internal staff and external stakeholder mass communications through various mediums such as data mail merges.
- Ensure data quality and integrity across Offices.
- Work with approved enterprise analytic tool sets (SAS, SQL).
- Support analytic project planning, design and implementation across a variety of topic areas.
- Compile, manipulate, and analyze data using appropriate statistical techniques.
- Communicate with a broad spectrum of stakeholders at varying levels.
- Participate in District’s Data Analyst User Group.
- Perform other duties as assigned.
Qualifications : Education Required :
Experience Required :
Other Requirements :
Knowledge, Skills, and Abilities :
Conditions of Employment :
As a condition of employment with the Chicago Public Schools (CPS), employees are required to :
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