What are the responsibilities and job description for the Hybrid Cloud Services Engineer position at Chicago Public Schools?
Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 320,000 students in 600 schools and employing approximately 40,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans : academic progress, financial stability, and integrity. Six core values are embedded within these commitments - student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.
The Office of Information and Technology Services (ITS) works to build the capacity of schools to use information and technology, maintain network infrastructure, security standards, and support other departments to meet district goals. ITS provides innovative technology solutions that improve the quality of education for students, reduce the administrative burden on educators, facilitate parent interaction, increase community engagement, and support CPS' mission of transparency by focusing on the ease and equity of access to information.
Job Summary :
Reporting to the Hybrid Cloud Services Engineer, the Hybrid Cloud Services Engineer is responsible for the design, evaluation, and implementation of cloud services and cloud-native application architectures. This position will troubleshoot issues and assess complex technical problems in a Hybrid Infrastructure to develop, appraise, and recommend solutions, and ensure compliant and secure cloud platform operations across all connected cloud platforms. The Hybrid Cloud Services Engineer will also assess complex technical problems to develop, appraise, and recommend solutions.
The Hybrid Cloud Services Engineer will be held accountable for the following responsibilities :
- Design, build, manage, and optimize Azure Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) solutions
- Implement cloud services in response to business needs, ensuring high availability and scalability
- Establish and maintain compliance and security protocols for Azure cloud infrastructure
- Facilitate seamless integration between Azure cloud services and on-premises resources
- Design Azure Resource Manager (ARM) templates for standardized cloud infrastructure deployments
- Provide assistance with management of the overall day-to-day technical operations of our infrastructure consisting of approximately 1800 servers on various Dell hardware and Virtual Servers on Hyper-V
- Provides administration and oversight for hardware and / or software infrastructure and processes. Recommends hardware and software solutions, including new acquisitions and upgrades
- Assist in the design, build, management, and operation of the infrastructure as a service layer (hosted and cloud-based platforms) that supports the different platform services
- Implementation of various cloud services according to business demand
- Ensure and define compliance and security rules for a safe cloud infrastructure
- Interconnect modern cloud services with on-premises resources
- Coordinate and configure IT infrastructure services needed to provide comprehensive platform services for web applications to the business
- Design templates to ensure standardized cloud infrastructure
- Collaborate with colleagues from other IT areas to resolve cross-functional and project issues
- Incident, problem management, and request fulfillment as part of second / third-level support
- Proactively identify where system or process improvements can increase efficiency and customer satisfaction
- Act as technical provider manager in a mixed-mode operational environment
- Work with team members to receive cross-training on individual roles and responsibilities
- Work with application teams to resolve issues as relates to print server software installation on servers managed by the Infrastructure Server Team
- Consult with third-party vendors to obtain support, make recommendations, and assist customers with their requests
- Perform the initial input of print server-related assets into the server asset database
- Participate in Windows server "On-Call" rotation, which provides for an engineer to be available to handle server emergencies on a 24x7 basis
- Other related duties as assigned
In order to be successful and achieve the above responsibilities, the Hybrid Cloud Engineer must possess the following qualifications :
Education Required :
Experience Required :
Knowledge, Skills, and Abilities :
Conditions of Employment
As a condition of employment with the Chicago Public Schools (CPS), employees are required to :
