What are the responsibilities and job description for the INCENTIVE DATA PROCESSOR position at Chicago Public Schools?
Chicago Public Schools (CPS) is one of the largest school districts in the United States, serving over 330,000 students in 600 schools and employing nearly 36,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans : academic progress, financial stability, and integrity. Six core values are embedded within these commitments - student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.
Student Transportation strives to improve student achievement by providing safe and timely transportation for all eligible students in accordance with federal, state, and local laws, as well as City Ordinances and the City of Chicago, Board of Education policies and procedures.
Job Summary :
Reporting to the Director of Transportation - Diverse Learners, the Incentive Data Processor will provide support to parents, bus vendors, internal staff and the general public via telephone, electronically or in-person in response to inquiries, concerns and requests regarding transportation-related issues and requests for financial incentive.
The Incentive Data Processor will be held accountable for the following responsibilities :
- Timely processing of student transportation financial incentive requests and payouts
- Assist with the timely processing of invoicing and billing as needed
- Maintain data accuracy in applicable software databases.
- Handle a large volume of calls while responding promptly to inquiries, researching root causes for complaints and acquiring resolution, and assessing completion of services rendered for payment.
- Keep records of customer interactions and transactions; Record details of inquiries, comments and complaints and actions taken.
- Communicate and coordinate with internal departments.
- Perform other duties as assigned.
In order to be successful and achieve the above responsibilities, the Data Incentive Processor must possess the following qualifications :
Education Required :
Experience Required :
Knowledge, Skills and Abilities :
Conditions of Employment
As a condition of employment with the Chicago Public Schools (CPS), employees are required to :
