What are the responsibilities and job description for the Payroll Call Center Rep position at Chicago Public Schools?
Chicago Public Schools (CPS) is a district on the rise, serving over 320,000 students in 500 schools and employing over 44,000 people, most of them teachers. CPS has set ambitious goals to ensure that every student, in every school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. In order to fulfill this mission, we make three commitments to our students, their families, and all Chicagoans : academic progress, financial stability, and integrity. Six core values are embedded within these commitments – student-centered, whole child, equity, academic excellence, community partnership, and continuous learning.
The Office of the Controller is responsible for the financial operations of Chicago Public Schools, including Accounts Payable, Accounts Receivable, Payroll, Internal Accounts, and Corporate Accounting.
Job Summary :
Under direct supervision, the Payroll Call Center Rep is the first point of contact for over 48,000 Chicago Public Schools employees on all payroll-related inquiries. This role provides support for customer interactions over the phone and participates in developing, reviewing, and editing payroll policies. This is a Full-time non-exempt position that will be paid for time worked on an hourly basis.
This position will be held accountable for the following responsibilities :
- Receives, investigates, and provides clear and accurate answers to CPS employees on basic payroll information and procedures, including pay schedules, deductions, time keeping records and others, adhering to the service metrics requirements.
- Serves as the first-level support to customer inquiries escalating more complex inquiries.
- Creates call incidents, tracks customer inquiries, and closes out call transactions.
- Maintains clear and accurate records of customer inquiries and resolutions.
- Other duties as assigned
Education Required :
Experience Required :
Knowledge, Skills, and Abilities :
Conditions of Employment
As a condition of employment with the Chicago Public Schools (CPS), employees are required to :
