What are the responsibilities and job description for the Guest Information Representative position at Chicago White Sox?
The Chicago White Sox are seeking energetic, friendly, and reliable individuals to join our Guest Services Team. Guest Information Representatives are members of our call center and are often the first point of contact for guests. The ideal candidate will be comfortable interacting directly with our fans to provide information, with a commitment to ensuring a high-quality guest experience.
Job Responsibilities:
- Answer and direct guest calls to their appropriate departments for resolution.
- Provide information on White Sox game day policies to ensure the best fan experience.
- Monitor and maintain email communication between fans and organization.
- Track of lost and found items after each game.
- Assist with any departmental administrative tasks as needed.
Qualifications:
- Bilingual (English/Spanish) preferred.
- Excellent verbal and written communication skills
- Strong customer service, organizational, and problem-solving skills.
- Be reliable, punctual, and approachable.
- Must be able to communicate policy and information clearly.
- Must be comfortable working in a high-volume environment.
- Knowledge of White Sox baseball is preferred.
Compensation:
- $18 - $20/hour
Benefits include:
- Health
- Dental
- Life
- AD&D
- LTD
- Defined Benefit Plan (Major League Baseball Pension for Non-Uniformed Personnel)
- Voluntary Supplemental Life
- Voluntary Supplemental AD&D
- Voluntary Vision
- Voluntary Pet Insurance
- Voluntary 401(k)
- Voluntary Flex Benefits (FSA, Transportation, Dependent Care)
- Complimentary White Sox Tickets
- Complimentary Lunch
- Holiday Break
- Promotional Items
Chicago White Sox is an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other status or characteristic protected by applicable federal, state, or local law.
Application Deadline January 17, 2025
Salary : $18 - $20
