MANAGER OF GUEST SERVICES & TRAINING

OVERVIEW:

The Chicago White Sox are adding to our Guest Services & Training team. We are looking for an experienced manager with a minimum of 3 years of direct experience in training development and presentation and supervision of a guest relations team. This role has three primary concentrations: management of our Diamond Suite operations, training of gameday staff, and guest services. The ideal candidate will have a background in event and hospitality management (preferably in a stadium or arena environment), with an emphasis on staff training and development. If you are a high energy, creative manager, with the ability to collaborate across multiple departments, this may be the perfect opportunity for you!

JOB RESPONSIBILITIES:

• In collaboration with the Senior Director, conceptualize and implement all guest relations and facility training for 2200 day of game team members.
  • Develop outlines and PowerPoint Presentations
  • Oversee all logistics, including scheduling across all partner companies.
  • Monitor all specialized certifications to ensure accurate recordkeeping.
  • Select and manage seasonal training staff.
• Select, train, and schedule the day of game diamond suite staff members. Provide continual training and evaluations of the staff throughout the season.
• Function as the liaison between the catering partner, suite holders and the team to ensure excellent service, prompt resolution of service and/or maintenance issues.
• Respond to all guest comments, complaints or special requests and record all correspondence in CRM database for follow-up.
• Provide year-end summary of guest reports, including complaints, comments, and compliments.
• Assist with the preparation and monitoring of the annual budget.

REQUIREMENTS:

• College degree in hospitality or recreation management or related field
• 3 years of full-time, guest relations/services experience
• 1 year of direct supervisory experience
• Strong presentation skills are a must; the candidate must be comfortable speaking and presenting to large groups (in excess of one hundred people).
• Strong verbal and written skills
• Detail orientated, with the ability to manage multiple projects.
• Must be comfortable working with all staff levels, from senior management to day of game personnel
• Proficiency in PowerPoint, Excel, Word a must
• Knowledge of CRM, 24/7 and ADP Payroll a plus
• Must be available to work nights and weekends (based on the home baseball schedule)

COMPENSATION:

• $70,000 - $75,000

BENEFICTS INCLUDE:

• Health
• Dental
• Life
• AD&D
• LTD
• Defined Benefit Plan (Major League Baseball Pension for Non-Uniformed Personnel)
• Voluntary Supplemental Life
• Voluntary Supplemental AD&D
• Voluntary Vision
• Voluntary Pet Insurance
• Voluntary 401(k)
• Voluntary Flex Benefits (FSA, Transportation, Dependent Care)
• Complimentary White Sox Tickets
• Complimentary Lunch
• Holiday Break
• Promotional Items

Chicago White Sox is an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other status or characteristic protected by applicable federal, state, or local law.

APPLICATION DEADLINE JANUARY 17, 2025

Salary : $70,000 - $75,000