What are the responsibilities and job description for the HUD Leasing Agent position at Chicanos Por La Causa, Inc. (CPLC)?
Objective And Position Summary
Rent apartments by handling all rental inquiries, using company approved sales techniques, and materials. Must maintain a minimum closing ratio of 70% or higher. Maintain rental records and assist in other areas as directed by supervisor. Assist Community Manager or Manager in property marketing programs and supports Community Manager with on-the-job training efforts.
Primary Duties And Essential Functions
Education /Background:
Rent apartments by handling all rental inquiries, using company approved sales techniques, and materials. Must maintain a minimum closing ratio of 70% or higher. Maintain rental records and assist in other areas as directed by supervisor. Assist Community Manager or Manager in property marketing programs and supports Community Manager with on-the-job training efforts.
Primary Duties And Essential Functions
- Customer service with a positive outgoing attitude
- Answer telephones using proper company procedures
- Answer all questions that pertain to property and set appointments
- Greet guests and qualify by using guest cards
- Tour models and explain amenities
- Follow-up and thank you’s to those who did not rent
- Know and exercise closing techniques
- Take applications, collect deposit to hold, update rental books, process applications for Community Manager approval, and prepare move-in folder
- Inspect apartments prior to moving in and report deficiencies to appropriate personnel and complete apartment inventories
- Complete rental folders, leases, other necessary forms, and collect all rents and deposits with new residents
- Daily inspection of models, does light dusting, removes fingerprints, and generally straightens up for day’s rental activity
- Turn models off at end of day
- Collect and post rent payments
- Receive and process work orders
- Do competitive shopping by phone and in person
- Collect advertising from local media and place by competition for review by Community Manager
- Complete daily regular and special reports and duties as directed by Community Manager
- Daily area property inspection by walking patios , tag vehicles etc.
- Read and adhere to all company policies and procedures in the Management and Administrative Procedures Manual
- Promote and recommend other sister properties when appropriate
- Maintain excellent Customer Service Standards at all times. Consistently maintain a professional, courteous attitude when dealing with residents, co-workers and the general public
- Must maintain a neat, clean professional appearance at all times
Education /Background:
- Knowledge in affordable housing program including HUD Section 8 and LIHTC Programs required
- High school diploma or general education degree (GED) preferred
- Customer service experience preferred
- Driver’s License required with reliable auto insurance
