Program Manager Supportive Housing

OBJECTIVE AND POSITION SUMMARY

Under general supervision, this position is responsible for planning, assigning, reviewing, supervising and managing the work and day-to-day activities of Housing Navigators and Resident Service Coordinators. The Program Manager is also responsible for helping to secure funds for the programs; activities include working with CPLC’s Resource and Development and participation as a grant-writing team member. The Program Manager will gather data and generate reports for CPLC, funders, and CPLC’s Research and Evaluation team.

SUPERVISORY RESPONSIBILITIES

• This position supervises Housing Navigators and Resident Service Coordinators

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives
• Develop program assessment protocols for evaluation and improvement
• Maintain organizational standards of satisfaction, quality, and performance
• Oversee multiple project teams, ensuring program goals are reached
• Manage budget and funding channels for maximum productivity

SPECIALIZATIONS

• Knowledge of HUD housing requirements, Fair Housing, and civil rights laws pertaining to affordable housing
• Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives
• Manage program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Exceptional leadership, time management, facilitation, and organizational skills
• Outstanding working knowledge of change management principles and performance evaluation processes

PRIMARY DUTIES AND ESSENTIAL FUNCTIONS

• Provides guidance and direction to professional housing program workers on case related issues, policies and procedures, and agency initiatives
• Responsible for the effective supervision of professional and support staff to include performance management, employee relations, assigning work, training and development
• Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Knowledgeable of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Oversees the client application process ensuring compliance with federal, state, and local regulations
• Provides direction and leadership in the coordination of outreach with multiple agencies and community organizations to ensure comprehensive development of housing services, opportunities, and resources
• Serves as an advocate and liaison for local, state, and federal policy on homelessness
• Lead the Supportive Housing Services Team by:
  • Overseeing the development, implementation, and maintenance of new programs
  • Assist in developing, monitoring, and modifying the utilization of funding
  • Provide Bi-monthly training, coaching
  • Conduct quality assurance reviews
• Hire, supervise, train and support SHS employees in the areas of housing instability outreach and navigation, and case management
• Audit, manage and report all HMIS data across the SHS programs
• Supervise the training and development of individual housing plan, self-sufficiency matrix, and VI­ SPDAT with each individual or family on assigned case load
• Performs other related duties as assigned or requested
• HMIS Primary Point of Contact role is to help ensure proper implementation of HMIS across the entire agency and approved by Executive Leadership
• May perform other duties as assigned

MINIMUM QUALIFICATIONS AND COMPETENCIES

• • A combination of a minimum of (7) years of work experience and education will be considered
• Bachelor's degree. Preference for majors in Social Work, Humanities, Psychology, or Counseling or other related field of study

• Three years of experience in social service delivery with an elderly/family population, especially those experiencing housing instability
• Bilingual, English and Spanish preferred
• Excellent commination skills
• Ability to establish and implement effective administrative programs and procedures.
• Ability to employ economic and accounting principles and practices in the analysis and reporting of financial data
• Knowledge of Microsoft Office applications (including Teams, Outlook, and SharePoint)
• Fingerprint Clearance Card and Pass Centralized Screening
• Valid driver's license, reliable transportation and ability to show proof of registration/insurance. Must be 21 years of age to drive on behalf of CPLC, Inc.
• Supervisory or management experience preferred