Director of Service

Director of Service

Chick-fil-A at Fox Chapel, Pittsburgh, PA

Here at Chick-fil-A Fox Chapel our goal is ‘Intentionally caring for every guest by consistently giving our very best’. Each day we look to produce the Best Food, offer the Best Service, while being the Best Team we can be. When we do this we believe we are having a positive influence which we consider success. A lot goes into this business but in the end it is pretty simple; we care for people by giving our best.

We are seeking a developed senior leader to apply their experience to our continued pursuit of “Operational Excellence” to ensure Great Food served Fast, Friendly, and Accurately . You’ll be leading, communicating with, tracking, and coaching all Team Members and Leaders on achieving and exceeding service goals during opening and closing shifts.

This position is responsible for shift management in an operational role while also overseeing and managing front-of-house service operations as a whole. We are looking for someone who is a motivated self-starter with the ability to work efficiently and help others succeed. Descriptions of shift management and Director of Service responsibilities are listed below.

Pay Type: $28.00/hr

Position Type:

• Requires 1-2 years of managerial experience
• Requires Full-Time / Open Availability (ability to be scheduled 6:00 AM - 11:00 PM / Monday - Saturday)
• Requires Full-Time (40-45 hours)
• Working Front-of-House with knowledge and skill in Back-of-House roles

Our Benefits:

• Insurance Coverage (Health, Vision, and Dental)

• 80 hours of accrued PTO

• Uniform Stipend: $250 per year

• Access to scholarship up to $2,500 per year

• Sundays Off

• Flexible Hours

• Employee Meals

• Opportunities for Advancement and Leadership Skill Development

• Positive and Encouraging Work Environment

Qualifications:

• Experience as a leader, with a proven ability to lead in fast-paced environments, and work as part of a team

• Basic computer and iPad competency

• Ability to input data and interpret the P/L

• Must be able to meet the physical demands of the position which includes, but is not limited to standing for up to 10 hours and lifting up to 50lbs

Shift Manager Responsibilities:

• Take care of employee performance and policy/procedure violations and bring to the attention of the Director

• Inputs data daily into the P/L system, and interprets the data to make adjustments to the Operations of the restaurant

• Works with leadership team to ensure appropriate daily and restaurant staffing levels

• Achieves strategic, annual business results through focus and action on tactical monthly objectives and tasks and reviewing reports

• Maintains a positive working relationship and treats all employees and leaders with respect while providing them with direction and feedback

• Makes changes in the restaurant to improve our speed of service and accuracy scores

• Serves as a subject matter expert to leadership for ongoing hospitality and production support

• Responsible for inventory and facilities management

• Complete understanding of each key position in both the front and back of the store

• Demonstrate knowledge of the brand and menu items

• Maintain regular and consistent attendance and punctuality

• Follow Chick-fil-A’s operational policies and procedures

Director of Service Responsibilities:

• Develop and manage all Drive-Thru and Bagger People

o Lead, train, and support Great Food, Fast & Accurate Service and Genuine Hospitality

o Lead, train, and support components of care: Core 4, 2nd Mile, and HEARD model

o Track position-based training for Drive-Thru team members while utilizing pathways to advance training depth

o Recruit, select, and develop leaders for the Drive-Thru and Bagger team

o Identify and build a leadership bench to accommodate Drive-Thru and Bagger growth

• Develop and manage all Drive-Thru and Bagger Systems

o Innovative and strategic thinking that ultimately leads to increased capacity (more cars, faster service) of the Drive-Thru and Bagging

o Create weekly, monthly, and annual sales/car count/speed of service goals for Drive-Thru team

o Track performance of sales, car count, speed of service, and check average daily, monthly, annually.

o Lead special projects and captainships assigned by the Owner/Operator

• Develop and manage all Drive-Thru and Bagging Equipment

o Ensure equipment is cleaned, organized, operational, and protected daily

o Lead a safe drive through by ensuring vests are worn

o Hold team members’ accountable to uniform guidelines.

o Coordinates Drive-Thru signage and POP with the marketing team

• Develop and manage all Drive-Thru and Bagging Cleanliness

o Maintain clean and organized inside (floors, drains, cabinets, shelves, and walls) daily

o Ensure the outside Drive-Thru area is clean and free of debris daily

o Coordinate with Facilities team concerning any repairs or replacements

Required Skills:

• Strong desire to serve others

• Strong attention to detail, and the ability to identify areas of improvement and implement changes

• Ability to build personal connections with the team

• Understand the expectation of Chick-fil-A customer service standards and operational excellence

• Self-leader committed to personal growth

• Ability to multitask while working at a quick, yet efficient, and thorough pace

• Team-oriented, adaptable, dependable, and strong work ethic

• Contagious positive attitude

• Willingness to step into any operational role

• Customer-service oriented

• Must be an excellent coach, communicator, and team builder

Thank you for your interest in employment at Chick-fil-A at Fox Chapel!