Director of Operations

The ideal candidate is a highly analytical leader who will join our senior management team. You will be responsible for leading the company's day-to-day business operations, which includes maintaining the sales and finance targets, managing team performance and ensuring operational, quality and safety standards are met while achieving high levels of guest satisfaction. The Director is responsible for managing and motivating Team Leaders, ensuring the day-to-day operations of the restaurant including Speed of Service, CEMs, Food Waste and Safety Standards are maintained and achieved. Leads the restaurant in accomplishing Chick-fil-A Atlantic Avenue’s vision and ensuring the values are being lived on a daily basis. Directly involved in mentoring and helping team members develop, providing required training along each phase in the growth path.

Responsibilities

• Assists in managing Team Leaders, Team Trainers, and Team Members to optimize performance and ensure operational efficiency.
• Maintains the cleanliness of the restaurant, including the drive-thru, parking lot, patio, dining room, front counter, drive-thru cockpit, and bathrooms.
• Keeps the EcoSure score between 1 and 3, ensuring adherence to health and safety standards.
• Maintains Deloitte visit scores between 90% and 100%, indicating high operational standards.
• Oversees daily management of labor and food costs to maintain budget efficiency.
• Focuses on continuous team development and assists in building a talent pipeline to foster internal growth and development.
• Achieves or exceeds chain scores in key performance areas such as speed of service, order accuracy, attentiveness and courtesy, and cleanliness as measured by the Customer Experience Monitor (CEM) system.
• Ensures Team Huddles are executed or supervised, aligning the team on goals and daily operations.
• Implements systems to create a remarkable guest experience consistently.
• Manages end-of-month inventory counts (approximately every six months).
• Ensures sales forecasting is utilized for effective operational planning.
• Follows Florida labor laws to maintain legal compliance.
• Implements both franchise and Florida state food safety policies and procedures.
• Focuses on continuous self-improvement to stay aligned with organizational and personal growth.
• Honors and encourages others to follow and fulfill the purpose and values of the Chick-fil-A Atlantic Avenue.

Qualifications

• A Bachelor’s Degree in Business, Marketing, Finance or any other related field is preferred.
• Must be available to work 40 hours or more including Fridays and Saturdays and be willing to work flexible hours, including early mornings, evenings, weekends, and holidays.
• Minimum of 3 years prior leadership experience in the food service industry is required
• Prior experience training, coaching and mentor team members.
• Must be able to lift heavy objects 25 lbs. and stand for long periods.