What are the responsibilities and job description for the Manager - Kitchen Operations - Charlotte Pike Location position at Chick-fil-A Charlotte Pike - Nashville?
Role Summary
Work with the Director - Back of the House (BOH) Financial Management in pursuit of excellence in BOH Operations and Financial Management. Specifically this role is a leader and critical component in ensuring that Chick-fil-A Charlotte Pike - Nashville is successful in the following areas:
- Financial Stewardship management through Food Cost, Labor Cost and Repairs & Maint.
- Yearly & Quarterly Planning
- Back of House Staffing and Operations
- Leadership and People Development of Back of House Team
- Vision and Service Model compliance throughout all areas of oversight.
General Responsibilities:
- Develop a restaurant culture of growth and hospitality minded team members and leaders. A culture of product knowledge, stewardship, excitement and generosity. Incorporate this into training, ongoing development, communications and everyday culture.
- Maintain vision alignment with the Operator and the Director - Back of the House Financial Management.
- Ensure stewardship systems are taking place throughout the restaurant
- Create a center of excellence for area of responsibility by creating, leading, and implementing systems that will be the standard for innovation and high performance teams throughout Chick-fil-A.
- Support Director - Back of the House (BOH) Financial Management to create, maintain and approve all schedule and shift changes among BOH Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.
- Perform discipline for actions that do not meet CFA standards and execute discipline documentation for all team members who fail to meet expectations.
- Working with Director - Back of the House (BOH) Financial Management during hiring process, completing resume screening, interviews and reference checks as necessary.
- Ensure Team Leaders are performing discipline for actions that do not meet Chick-fil-A standards as well as violations of the Team Member Handbook.
- Drive sales growth mentality and encourage creativity and innovation throughout the business.
- Create, maintain and approve all schedule and shift changes among Team Members. Ensure that leaders are finding appropriate coverage for call-offs and no shows.
- Follow all Chick-fil-A standards and procedures. Ensure and coach Team Members/Leaders to consistently follow all Chick-fil-A processes and procedures.
Skills:
- Strategic thinker, Goal-oriented, Tech-savvy
- Great communicator both in handling difficult situations and a diverse team.
- Mature, dependable and results-oriented
- Very detailed oriented & keenly observant
- Professional marketing or communications experience
- Maintains a number of business and professional community contacts
- Self-starter, creative and flexible
- Ability to work well with the public/network
- Good business sense, achiever
- Good written/verbal communicator
- Strong project/time management skills
- Unquestionable integrity and represents Chick-fil-A well
- Passionate about building relationships with clients
- Able to work well independently and in a team environment
- Servant spirit with strong sense of stewardship
Preferred qualifications:
- Bachelor's degree or above, preferably in a business or marketing field of study
- Experience as a leader food service operations
- Years of Experience: 2
- Bilingual: English and Spanish
- This is a full time position.
- This person must be skilled in time management.
- This person must be self-directed and highly organized.
- This person must master all knowledge and skills of every position in the Restaurant.
Salary : $16
