What are the responsibilities and job description for the Front of House Manager position at Chick-fil-A | Church Street?
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Thank you for applying to Chick-fil-A on Church Street!
This role is for a new Chick-fil-A concept restaurant located in downtown Nashville. This concept is a first-of-its-kind and is focused around Catering, 3rd Party Deliveries, Mobile Ordering, and Innovative Delivery Methods.
At Chick-fil-A we are always looking for leaders who expertly lead our team in serving our guests well and who have a passion for developing other team members. Our Evening Manager is the face of the restaurant during his/her shift and is responsible for ensuring that each guest walks away having a remarkable experience.
Role summary
Work within the leadership teams in pursuit of excellence within Front of House. Specifically this role is an ambassador, leader and critical component in ensuring that Church Street Chick-fil-A is successful in the following areas:
- Front of House Operations
- Leadership and People Development of Front of House Team
- Vision and Service Model compliance throughout all areas of oversight.
General Responsibilities:
- Develop a restaurant culture of growth and hospitality minded team members and leaders.
- Responsible for maintaining and improving a remarkable guest experience in the restaurant.
- Oversee and lead the store’s customer recovery program.
- Manage, develop, and oversee a team of 10 team members and 3 FOH leaders.
- Assist in the hiring process of FOH team members and leaders.
- Assist in scheduling of FOH team members.
- Oversee the speed, customer service, and accuracy of the Front Counter team.
- Continuously reinvent processes and procedures with the aim of increasing efficiency, reducing waste, controlling food and paper costs, and improving the guest experience.
- Utilizes contests to drive incremental sales and build team morale.
- Hold team members accountable to policy standards - timeliness, grooming, cell phones, uniforms, etc.
- Regularly provide feedback on new hires and to the team - informal and formal.
- Hold bi-weekly 1-on-1 meetings with your leadership team.
- Schedule and lead bi-weekly leadership team meetings.
- Lead team by problem solving, casting vision, working toward common goals, and celebrating wins.
- Oversee and manage the training program for new hires on hospitality, food preparation, and overall Chick-fil-A standards.
- Help define, implement and reach overall restaurant goals.
- Focus on systematically and effectively communicating all FOH related goals and success factors to Team Members.
- Maintain a calm demeanor during periods of high volume and sets the example for all team members and leadership.
- Provide leadership support to the AM/PM manager on duty while including them in decisions that impact the business and customer experience.
Skills:
- Great communicator both in handling difficult situations and a diverse team.
- Mature, dependable and results-oriented
- Strategic thinker, Goal-oriented, Tech-savvy
- Ability to work in a team environment
- Very detailed oriented & keenly observant
- Self-starter, creative and flexible
- Strong project/time management skills
- Passionate about building relationships with team members & clients
- Servant spirit with strong sense of stewardship
Requirements:
- High School Diploma or equivalent
Preferred qualifications:
- Bachelor's degree preferably in a business or hospitality
- Experience as a leader food service operations (preferred): 2
- This person must be skilled in time management
Job Type: Full-time
Salary: Up to $21.00 per hour
Benefits:
- Health Benefits Contribution
- Paid Time Off
- Access to Simple IRA
- Access to scholarships at up to $2500 per year
- Professional Leadership Training
- Sundays Off
- Free Meals
- Positive Work Environment
Salary : $2,500
