What are the responsibilities and job description for the Dining Room Hostess/Host position at Chick-fil-A | Green Mountain LLC?
As a Dining Room Host at Chick-fil-A, you will be the friendly face that creates an inviting and warm atmosphere for our guests. In addition to maintaining a welcoming dining environment, you will assist with cashiering & running food when needed while ensuring our guests are having an enjoyable dining experience. This role requires excellent customer service skills, a positive attitude, and a strong sense of teamwork.
Key Responsibilities
Guest Relations:
- Greet and welcome guests as they enter the dining area with a friendly and positive attitude
- Answer any questions guests may have about the menu
- Ensure that dining room is clean and organized
- Address guest concerns and resolve issues promptly to ensure customer satisfaction
- Check-in with the guest throughout their meal; Offer them a refresh or freshly ground pepper
Cashiering:
- Assist with taking orders at the front counter as needed.
- Operate the cash register, process payments, handle cash, credit, and mobile orders.
- Provide guests with accurate receipts and ensure smooth order transactions.
Food Running:
- Deliver food orders to the appropriate table/guest in a timely and courteous manner.
- Ensure that all food is served correctly, fresh, and in accordance with Chick-fil-A standards.
Dining Room Maintenance:
- Monitor the dining area to ensure cleanliness, including clearing tables and resetting for the next guest.
- Refill condiments, napkins, straws, and other dining room essentials as needed.
- Maintain an organized and tidy front-of-house area.
- Take out the trash Maintain Restroom Cleanliness
Team Collaboration:
- Work with kitchen staff, cashiers, and managers to ensure smooth service flow during peak hours.
- Assist fellow team members in completing tasks to meet service goals.
REQUIREMENTS
- Great work Ethic
- Amazing Customer Service
- Attention to Detail
Chick-fil-A may be best known for serving a mean chicken sandwich, hot waffle fries and that oh-so-delicious Chick-fil-A Sauce, but our restaurants are also known for another secret sauce: our friendly team members. Maybe they’re happy because of easy access to chicken nuggets, or maybe it’s because they simply love serving customers. We are audacious enough to believe that a restaurant filled with exceptional, passionate team members committed to serving others can make our community a better place to live. If you like the sound of that we’d love to meet you.
Chick-fil-A Culture-
Spend some time behind the counter in any Chick-fil-A restaurant, and you’re guaranteed to hear laughter, good-natured ribbing and lots of encouragement. Because the culture is one of support and camaraderie, many Chick-fil-A team members make friends for life!
At Chick-fil-A, your role is more than just a job, it's an opportunity. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary. All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends. You will work in a nurturing environment where you will learn valuable business and people skills. • It's a Great Place to Work - At Chick-fil-A, our Operators consider their team members to be more than just employees, they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that team members really enjoy working at Chick-fil-A.
