What are the responsibilities and job description for the Guest Service Manager position at Chick-fil-A I Vann Drive?
We are looking for enthusiastic, hard-working, servant leaders to join our family at Chick-fil-A Jackson. We pride ourselves in having the best people in the business. This is a fast-paced and we have high expectations of our employees, but we also take good care of our team.
Employee Promise
We want our employees to flourish, that is why we promise to create an environment that promotes community, advancement and impact. We back up our promise with a benefits package that supports health, wealth, and well-being.
Primary Duties and Responsibilities:
- Leading and overseeing the coordination of all aspects of restaurant operations
- Ensures customer satisfaction at all times
- Engages in immediate problem resolution and short-term plans to correct critical issues
- Oversees the labor and schedule for the week
- Establish and post daily sales goals to the team
- Tracks and charts sales, labor and productivity of each day-part daily
- Promotes unity among all team members and leadership through effective and timely communication of vision, weekly events, key elements of business plan, etc.
- Maintains healthy relationships with all levels of leadership
- Prepares leaders to speak intelligently about processes, marketing of specials, and the business.
- Meets weekly with Director team as a strategic partner.
- Drives continuous improvement
- Create sales goals and up sell goals
Benefits: Free Food, Flexible Schedule, 401K, Health Insurance, Paid Time Off, Scholarship Opportunities, Mentorship and Development and more. *Benefit eligibility grows with tenure.
Location: Woodland Hills, CA
REQUIREMENTS
- Character: aligns with Chick-fil-A values
- Chemistry: relationship builder, coaches others to perform
- Competency: results oriented, systems thinker, quick study
- Servant leader, team oriented, with a passion for people and world class service
- Well organized manager with excellent verbal, written, and electronic communications skills
- Bachelor's Degree preferred
- QSR experience preferred
- 2 Years of leadership experience required
In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.
