What are the responsibilities and job description for the Cashier/Customer Service position at Chick-fil-A Lansing?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Associate / Cashier to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling transactions, assisting customers with their inquiries, and promoting products through effective upselling techniques. A friendly demeanor and a passion for helping others are essential for success in this position.
Duties
- Greet customers warmly and provide assistance as needed.
- Operate cash registers accurately and efficiently, handling cash transactions with care.
- Process sales transactions, returns, and exchanges while ensuring customer satisfaction.
- Engage in upselling techniques to enhance the customer experience and increase sales.
- Provide product demonstrations to educate customers about features and benefits.
- Maintain a clean and organized checkout area to ensure a pleasant shopping environment.
- Respond to customer inquiries over the phone with professionalism and courtesy.
- Collaborate with team members to achieve store goals and maintain high standards of customer service.
Requirements
- Proven experience in customer service or retail environment preferred.
- Strong cash handling skills with attention to detail.
- Familiarity with cash register operations and retail math concepts.
- Excellent communication skills, both verbal and written; bilingual abilities are a plus.
- Ability to engage customers effectively through phone etiquette and face-to-face interactions.
- A proactive approach to selling products while understanding customer needs.
- Willingness to learn about new products and services offered by the company.
- Flexibility to work various shifts, including weekends as needed.
Join our team today as a Customer Service Associate / Cashier, where you can make a difference in every customer's shopping experience!
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Expected hours: 30 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Lansing, MI 48917 (Required)
Ability to Relocate:
- Lansing, MI 48917: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18